Deskside & Technology Support Analyst (SC Cleared) - Bristol

TN United Kingdom; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Deskside & Technology Support Analyst in Bristol. The role requires SC Clearance and involves providing 2nd line support in a corporate IT environment. Candidates should have significant experience in IT Service Management and customer service, with relevant certifications like ITIL.

Qualifications

• At least 4 years' experience in IT Service Management principles.
• 2nd Line Support experience required.
• High proficiency in Corporate IT environments.

Responsibilities

• Provide deskside and technology support.
• Work to exceed Service Level Agreements.
• Engage with customers to resolve IT issues.

Skills

IT Service Management

Customer Service

Service Level Agreements

Education

ITIL V3/4 Foundation Qualification

Microsoft Certification

Tools

Service Now

Job description

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Deskside & Technology Support Analyst (SC Cleared) - Bristol, Bristol

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Client:

iO Associates

Location:

Bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4679e430c680

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Role: Deskside & Technology Support Analyst

Clearance: SC Cleared minimum, can take DV

Location: Bristol

Contract Duration: 6 Months initial

iO have partnered with Engineering firm who are looking for SC Cleared Support professionals to join them on a contract basis.

Please note, this is a full-time role in Bristol in which you'll need an Active SC Clearance to be considered*

Experience Required

Essential:

• At least 4 years' experience in IT Service Management principles and processes
• 2nd Line Support experience
• High level of proficiency and knowledge of working in a Corporate IT environment
• Experience in working to (and exceeding) Service Level Agreements
• Qualifications: Certification from Microsoft
• ITIL V3/4 Foundation Qualification
• Working knowledge of Service Now
• Customer Service Experience

If you're interested, please do apply to this role with your most up to date CV as I swill be calling through applications in order of receipt.

Role: Deskside & Technology Support Analyst

Clearance: SC Cleared minimum, can take DV