Application Support Analyst

Spectrum IT Recruitment; Bournemouth; On-site; GBP 35,000 - 41,000; Full time

Job summary

A growing tech-driven business in Bournemouth is seeking an Application Support Analyst to join their internal support team. This role involves providing 2nd line support, managing the Jira ticketing system, and collaborating with technical teams to resolve user issues. The company offers a dynamic work environment with opportunities for growth and modern office facilities.

Benefits

25 days holiday

Pension Scheme

Healthcare Scheme

Free Parking

Gym

Breakout spaces

Roof terrace

Qualifications

• Experience in an application support or service desk environment.
• Strong problem-solving ability and willingness to learn.

Responsibilities

• Provide 2nd line support to users of in-house applications.
• Investigate, test, and escalate defects to technical teams.

Skills

Customer Service

Communication

Problem Solving

Tools

Jira

Office 365

SQL

MySQL

Job description

Application Support Analyst
Bournemouth , Full-time in office
35,000, 25 days holiday, Pension Scheme, Healthcare Scheme, Free Parking and more

Are you looking to step up your IT support career in a growing tech-driven business? We're hiring a L2 Service Desk Agent / Application Support professional to join our fast-paced, innovative fulfilment company as we continue to scale across the UK, Europe, and the US.

About the Role
You'll be a key part of our internal Application Support team, acting as the first point of contact for users of our bespoke systems. From resolving day-to-day user issues to collaborating with DevOps and development teams, your work will ensure smooth operations across a global logistics and e-commerce platform.

What You'll Do

• Provide 2nd line support to users of our in-house applications
• Investigate, test, and escalate defects to technical teams
• Own and manage the Jira Service Desk ticketing system
• Translate technical issues into clear guidance for end-users
• Collaborate across teams to maintain a strong knowledge base
• Deliver excellent support and drive improvements in how we work

What We're Looking For

• Experience in an application support or service desk environment
• Great customer service and communication skills
• Strong problem-solving ability and willingness to learn
• Experience with Jira, bespoke enterprise systems, or Office 365
• SQL or MySQL knowledge is highly desirable
• Exposure to PHP, cloud systems, or ITIL practices is a plus

Why You Should Apply

• Join a high-performing team in a business built on its own advanced tech
• Work from modern offices with a gym, breakout spaces, and roof terrace
• Be part of an ambitious company with real opportunities to grow
• Watch planes take off on your lunch break - yes, really

To apply for this role please call (phone number removed), send your CV to (url removed) or hit apply!

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.