Healthcare Support Worker

NHS; Winchester; On-site; GBP 25,000; Full time

Job summary

Join Hampshire Hospital NHS Foundation Trust as a Healthcare Support Worker, where you will play a vital role in supporting our patients and their families. This role involves working various shifts, including nights and weekends, and requires a caring attitude and effective communication skills.

Qualifications

• Must be a minimum of 18 years old.
• Experience in a public facing/customer care role.
• Understanding of NHS/Social care systems is desirable.

Responsibilities

• Assist Registered Nurses in planning, delivering and evaluating care.
• Work effectively within a team.
• Maintain high standards in patient care.

Skills

Communication

Teamwork

Caring attitude

Education

Completed Care Certificate or ability to complete within 6 months

Level 2 and/or 3 qualification in Health and Social Care

Job description

Job summary

Thank you for your interest in working for Hampshire Hospital NHS Foundation Trust as a Healthcare Support Worker.

In this role, you will have the opportunity to personally make a difference to our patients lives and the lives of their carers and relatives every single day. Our Healthcare Support Workers are at the heart of our multidisciplinary teams who support our patients by assisting our Registered Nurses in planning, delivering and evaluating care. This will require you to:

• be able to communicate effectively with a broad range of individuals, both verbally and in writing;
• share our commitment to maintaining high standards in everything we do;
• demonstrate that you can work effectively within a team that behaves in accordance with our values.

The Healthcare Support Worker role is varied and busy as you will be working a variety of shifts including long days, nights, weekends and bank holidays.

Working as a Healthcare Support Worker is a vital role within the team and if you're positive, caring and have a can-do attitude - we want you to join us.

Main duties of the job

It is essential that within your application you are able to demonstrate an understanding of the role and responsibilities, able to prove how you develop and maintain positive working relationships, along with evidencing how you would demonstrate our Trust values.

You must be a minimum of 18 years old to apply for the role and be willing to work a minimum of 23 hours per week. You must be able to commit to the standard shift pattern for this role which includes long days, nights, weekend and bank holidays.

Please note: this vacancydoes not include Paediatrics or Maternity ward vacancies.

PLEASE NOTE THAT WE DO NOT OFFER VISA SPONSORSHIP FOR THIS ROLE

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Details Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

251-HCSW-RHCH-JUNE2025

Job locations

Winchester Hospital

Romsey Road

Winchester

SO22 5DG

Job description Job responsibilities

For further information about this role, please refer to the attached Job Description and Person Specification document.

We will be holding an in-person HCSW Interview Day on Thurssday 12th June 2025 at The Royal Hampshire County Hospital in Winchester. The event will include a presentation, talks from our clinical staff and a face-to-face interview. No further interview dates are available and you must be able to attend in person.

HHFT's YouTube channel contains videos highlighting the everyday life in the NHS in various roles/areas across our hospitals; click on the links below to watch them:

• HCSW DAY IN THE LIFE | https://youtu.be/aQ4NVHovhPc
• Healthcare support worker | https://www.youtube.com/watch?v=UWny80Kjcbs

Important: this vacancy is for external candidates or HHFT employees who are not Healthcare Support Workers. If you already work at HHFT as a HCSW (permanent or bank contracts) and wish to change, you should not apply for this vacancy - please contact your line manager instead.

PLEASE NOTE THAT WE DO NOT OFFER VISA SPONSORSHIP FOR THIS ROLE

Job description Job responsibilities

For further information about this role, please refer to the attached Job Description and Person Specification document.

We will be holding an in-person HCSW Interview Day on Thurssday 12th June 2025 at The Royal Hampshire County Hospital in Winchester. The event will include a presentation, talks from our clinical staff and a face-to-face interview. No further interview dates are available and you must be able to attend in person.

HHFT's YouTube channel contains videos highlighting the everyday life in the NHS in various roles/areas across our hospitals; click on the links below to watch them:

• HCSW DAY IN THE LIFE | https://youtu.be/aQ4NVHovhPc
• Healthcare support worker | https://www.youtube.com/watch?v=UWny80Kjcbs

Important: this vacancy is for external candidates or HHFT employees who are not Healthcare Support Workers. If you already work at HHFT as a HCSW (permanent or bank contracts) and wish to change, you should not apply for this vacancy - please contact your line manager instead.

PLEASE NOTE THAT WE DO NOT OFFER VISA SPONSORSHIP FOR THIS ROLE

Person Specification Training & Qualifications Essential

• Completed Care Certificate or ability to complete within 6 months of appointment
• Knowledge and skills gained through any combination of alternative study and/or employment experience

Desirable

• Level 2 and/or 3 qualification in Health and Social Care/Clinical Care or working towards
• Confirmation of Secondary Education - GCSE grades (Minimum requirements: 1-3 or D-G (Department for Education: June 2017)) or Functional Skills at Level 1 or equivalent
• GCSE Standard Pass Grades (4 and above or A-C (Department for Education: June 2017)

Experience & Knowledge Essential

• Experience in a public facing/customer care role or environment

Desirable

• Previous experience in a Health/Health and Social Care role
• Understanding of NHS/Social care systems

Skills & Ability Essential

• Good written and verbal communication in the English language

Person Specification Training & Qualifications Essential

• Completed Care Certificate or ability to complete within 6 months of appointment
• Knowledge and skills gained through any combination of alternative study and/or employment experience

Desirable

• Level 2 and/or 3 qualification in Health and Social Care/Clinical Care or working towards
• Confirmation of Secondary Education - GCSE grades (Minimum requirements: 1-3 or D-G (Department for Education: June 2017)) or Functional Skills at Level 1 or equivalent
• GCSE Standard Pass Grades (4 and above or A-C (Department for Education: June 2017)

Experience & Knowledge Essential

• Experience in a public facing/customer care role or environment

Desirable

• Previous experience in a Health/Health and Social Care role
• Understanding of NHS/Social care systems

Skills & Ability Essential

• Good written and verbal communication in the English language

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Winchester Hospital

Romsey Road

Winchester

SO22 5DG

Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Hampshire Hospitals NHS Foundation Trust

Address

Winchester Hospital

Romsey Road

Winchester

SO22 5DG

Employer's website

https://www.hampshirehospitals.nhs.uk/ (Opens in a new tab)