Customer Service Advisor

Design Haus; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Chesterfield is seeking a Customer Service Advisor to join their team. This role is perfect for those who thrive in a fast-paced environment and are dedicated to delivering excellent customer service. You will handle customer enquiries, process bookings, and maintain records while working in a friendly and collaborative office culture. Full training will be provided, along with opportunities for growth within the business.

Benefits

Full training provided

Opportunities for growth and development

Collaborative office culture

Qualifications

• Proven experience in a customer service or administrative role.
• Confident communicator with a polite and professional telephone manner.

Responsibilities

• Respond to incoming customer enquiries via phone and email.
• Process customer bookings and confirm course details.
• Update customer records and communicate any changes.

Skills

Communication

Organisational Skills

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Optimise is proud to be working alongside a fantastic client based in Chesterfield who is looking to welcome a Customer Service Advisor to their team. This is a brilliant opportunity for someone who thrives in a fast-paced office environment and takes pride in delivering excellent service to existing customers.

Key Responsibilities

1. Respond to incoming customer enquiries via phone and email
2. Provide accurate training quotes and information in a professional manner
3. Process customer bookings and confirm course details
4. Offer basic advice on training options and relevant industry legislation
5. Escalate queries or concerns to the appropriate Account Manager
6. Issue duplicate training certificates on request
7. Update customer records and communicate any changes to the wider team
8. Contact customers ahead of qualification expiry to prompt renewals

Essential Skills & Experience

1. Proven experience in a customer service or administrative role
2. Confident communicator with a polite and professional telephone manner
3. Comfortable working in a busy, target-driven environment
4. Basic IT skills, including Microsoft Outlook, Word, and Excel
5. Strong organisational skills with excellent attention to detail
6. Ability to multitask and prioritise under pressure

Key Attributes

1. Positive and proactive attitude
2. Friendly, approachable, and team-oriented
3. Reliable, honest, and takes pride in their work
4. Adaptable and able to respond quickly to changing priorities
5. Passionate about providing a great customer experience

Why Join This Team?

1. Friendly, collaborative office culture
2. Full training provided on systems and services
3. Opportunities for growth and development within the business
4. A chance to work for a company that values customer relationships and employee contribution

If you're motivated, organised, and enjoy helping people, this could be the ideal next step in your career.