Trade Desk Representative - Client Services (German Speaking)

Interactive Brokers; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking global financial services company as a Trade Desk Representative in London. This dynamic position focuses on supporting clients with complex trade-related queries, utilizing your in-depth knowledge of financial markets and methodologies. You'll engage with clients through various channels, ensuring their inquiries are handled with care and professionalism. With a commitment to innovation and excellence, this company offers a collaborative environment where your contributions can make a significant impact. If you're passionate about finance and technology, this is an exciting opportunity to advance your career in a supportive and inclusive workplace.

Benefits

Career support and development

Performance-based discretionary cash bonus

Discretionary stock grant

Group Life Assurance cover

Group Income Protection

Occupation pension scheme

Daily company-paid lunch

Access to Private Medical Insurance

Cycle to work scheme

Corporate events

Qualifications

• University degree in finance or economics or relevant work experience.
• Minimum of two years in the financial industry is preferred.

Responsibilities

• Investigate client inquiries on margin analysis and trade cancellations.
• Resolve client inquiries via telephone, tickets, and chats.

Skills

Financial Market Knowledge

Critical Thinking

Client Service Skills

Communication Skills

Problem Solving

Education

University degree in Finance or Economics

Relevant work-based experience

Tools

Trading Systems

Administrative Portals

Job description

Company Overview:

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

We seek driven German-speaking applicants to join our Trade Desk Representative team in London. Supporting our clients via tickets, chats, and phone calls with more complex trade-related queries is the main focus for this position. A keen attention to detail and in-depth knowledge of financial markets and methodologies mixed with a passion for professional representation are important for this role.

Key Responsibilities:

• Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.
• Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
• Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Assist and support the Quality Assurance Department with complaint resolution.
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering, Compliance, and other service groups worldwide.
• Analyse existing systems and procedures to recommend and assist in implementing enhancements. Contribute to the development of client service systems, policies, and procedures.

Qualifications & Experience:

• University degree (NFQ level 7) in finance, economics, or relevant work-based experience.
• Ideally, a minimum of two years of financial industry experience.
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations, and regulations.
• Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs.
• Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets.
• Self-starter, able to handle stress, with the ability to work independently and as part of a team.
• Fluent in English with strong verbal and written communication skills.
• Additional languages required: German. Additional languages are a plus.
• FINRA SIE and Series 7 or interest in obtaining the certification.

Location and hours:

20 Fenchurch Street, London, EC3M 8AF

8am – 5pm, Monday – Friday

Benefits:

• Career support and development.
• Salary commensurate with experience.
• Performance-based discretionary cash bonus scheme.
• Discretionary stock grant.
• Group Life Assurance cover.
• Group Income Protection.
• Occupation pension scheme based on Gross earnings.
• Hybrid working model.
• Above statutory annual leave, increasing with service.
• Daily company-paid lunch and healthy snack options throughout the day (when working from the office).
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
• Corporate events.
• Travel season ticket loans.
• Cycle to work scheme.

*on successful completion of the probation period.

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable, and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!