Trade Desk Representative - Client Services (German Speaking)

Interactive Brokers Group, Inc.; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a driven Trade Desk Representative fluent in German to join their London team. This role focuses on providing exceptional client service by addressing complex trade-related inquiries through various communication channels. The ideal candidate will possess a keen attention to detail, a solid understanding of financial markets, and a passion for technology. Join a dynamic, multi-national team and contribute to enhancing financial opportunities with cutting-edge solutions. This is a fantastic opportunity to grow your career in a supportive and innovative environment, where your expertise will make a significant impact.

Benefits

Career support and development

Performance-based cash bonus scheme

Discretionary stock grant

Group Life Assurance cover

Group Income Protection

Pension scheme

Above statutory annual leave

Company-paid lunch

Private Medical Insurance

Cycle to work scheme

Qualifications

• University degree in finance or economics or equivalent experience.
• 2+ years in the financial industry with strong product knowledge.

Responsibilities

• Investigate and resolve client inquiries related to trades and market operations.
• Educate clients on proprietary platforms and assist with complaint resolution.

Skills

Client Service Skills

Critical Thinking

Financial Market Knowledge

Communication Skills

Problem-Solving

Education

University degree in finance or economics

Tools

Trading Systems

Administrative Portals

Job description

Trade Desk Representative - Client Services (German Speaking)

London, United Kingdom

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

We seek driven German speaking applicants to join our Trade Desk Representative team in London. Supporting our clients via tickets, chats and phone calls with more complex trade related queries is the main focus for this position. A keen attention to detail and in-depth knowledge of financial markets and methodologies mixed with a passion for professional representation are important for this role.

Key Responsibilities:

• Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries.
• Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
• Familiarize yourself with proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Assist and support the Quality Assurance Department with complaint resolution.
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
• Analyse existing systems and procedures to recommend and assist in implementing enhancements. Contribute to the development of client service systems, policies and procedures.

Qualifications & Experience

• University degree (NFQ level 7) in finance, economics, or relevant work-based experience.
• Ideally, a minimum of two years of financial industry experience.
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations.
• Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs.
• Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets.
• Self-starter, able to handle stress, with the ability to work independently and as part of a team.
• Fluent in English with strong verbal and written communication skills.
• Additional languages required: German. Additional languages are a plus.
• FINRA SIE and Series 7 or interest in obtaining the certification.

Location and hours:

20 Fenchurch Street, London, EC3M 8AF

8am – 5pm, Monday – Friday

Benefits:

• Career support and development.
• Salary commensurate with experience.
• Performance-based discretionary cash bonus scheme.
• Discretionary stock grant.
• Group Life Assurance cover.
• Group Income Protection.
• Occupation pension scheme based on Gross earnings.
• Above statutory annual leave, increasing with service.
• We currently offer daily company-paid lunch and healthy snack options throughout the day (when working from the office).
• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) *
• Travel season ticket loans.
• Cycle to work scheme.

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!