HVAC Operations Manager

TN United Kingdom; Guildford; On-site; GBP 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Client Service Manager to lead operations in the HVAC sector. This role involves managing a significant P&L, overseeing service and maintenance operations, and leading a dedicated team of engineers. The ideal candidate will possess strong technical expertise in HVAC systems, exceptional client relationship skills, and a commitment to professional development. Join a forward-thinking company that values employee engagement through an Employee-Owned Trust, offering a competitive salary, car allowance, and profit-sharing opportunities. If you're driven and commercially astute, this is the perfect opportunity for you.

Benefits

Car allowance

Annual bonus based on performance

Employee-owned trust profit sharing

Pension scheme

Qualifications

• Proven experience in service or operations management leading engineering teams.
• Financial acumen with experience in P&L, budgeting, and cost control.

Responsibilities

• Manage a P&L of approximately £1.3M and oversee service operations.
• Lead a team of mobile engineers ensuring high service quality.

Skills

HVAC technical expertise

Management and leadership skills

Client relationship management

P&L control experience

Customer service skills

Job description

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Client Service Manager - M3 North

Our client is a well-known and respected HVAC contractor with a nationwide presence across the UK. They serve a variety of sectors including commercial (restaurants, hotels, leisure centres), healthcare, industrial, and education. Supporting over 130 employees and generating a turnover exceeding £20M, they offer installation, service, maintenance, fault finding, and repair services for HVAC equipment such as air conditioning, chillers, AHUs, ventilation, and commercial heating.

The company operates as an Employee-Owned Trust, allowing employees to have a say in management and share in profits, fostering a long-term perspective on business success and employee engagement.

The successful candidate will manage a P&L of approximately £1.3M, oversee service and maintenance operations, and lead a team of mobile engineers to ensure high service quality and client satisfaction. Responsibilities include managing client relationships, contract extensions, cost control, and continuous improvement initiatives.

Ideal candidates will be stable, committed, driven, and commercially astute, with proven HVAC technical expertise, management and leadership skills, client relationship management, and P&L control experience.

Job Requirements

• Proven experience in service or operations management leading engineering teams.
• HVAC technical knowledge of heating, cooling, wet systems, and plant rooms.
• Ability to lead technical discussions with clients regarding systems, service, and maintenance.
• Strong client-facing and customer service skills, with experience in service contracts and negotiations.
• Commitment to professional development and increased responsibilities.
• Financial acumen with experience in P&L, budgeting, and cost control.

Salary & Benefits

• Basic Salary: £50,000-£60,000 DOE
• Car allowance circa £5k per annum
• Annual bonus based on net profit, service quality, compliance, and engineer development
• Employee-owned trust profit sharing scheme, increasing with tenure
• Pension scheme
• Additional package details to be discussed at interview stage

Bennett and Game Recruitment is a multi-disciplinary technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy, and by applying, you consent to the processing of your data, contact regarding our services, and submission of your CV for this role.