Technical Support Engineer (US Hours)

ZipRecruiter; Belfast; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading Cyber Security organization in Belfast is seeking a Product Support Engineer. This role involves troubleshooting technical issues and supporting users in a flexible, growth-oriented environment. The company values autonomy and provides opportunities for career advancement.

Benefits

Fully remote - NI Based

Supportive team environment

Opportunities to grow

Access to training and certifications

Flat team structure with open communication

Qualifications

• Experience with cloud infrastructure, networking, and debugging.

Responsibilities

• Troubleshoot technical issues across Linux, AWS, databases, and containers.
• Support users through tickets, live chat, and screen shares.
• Create documentation and contribute to the knowledge base.

Skills

Problem-Solving

Technical Curiosity

Communication

Customer Service Mindset

Tools

SAML

REST APIs

SQL

JIRA

Salesforce

Job description

Job Description

Product Support Engineer - **MUST BE BASED IN NORTHERN IRELAND**

MCS Group is delighted to be exclusively partnering up with a fantastic, new Cyber Security focused organisation on their search for a Product Support Engineer to join their growing team here in Belfast. This multi- SAAS house champions career progression and growth, as well as a very trusting and flexible working environment.

What You'll Do

• Troubleshoot technical issues across Linux, AWS, databases, and containers

• Support users through tickets, live chat, and screen shares

• Create documentation and contribute to the knowledge base

• Collaborate with engineering and product teams on escalations

• Work US business hours, 2pm-10pm
  
  

What You'll Bring

• Strong problem-solving skills and technical curiosity

• Experience with cloud infrastructure, networking, and debugging

• Excellent communication and customer service mindset

• Bonus: familiarity with SAML, REST APIs, SQL, JIRA, or Salesforce

What's in It for You

• Fully remote - NI Based

• Supportive team environment that values autonomy and initiative.

• Opportunities to grow within a high-performing, purpose-driven team.

• Access to training, certifications, and resources to expand your skillset.

• A culture focused on doing things the right way, not the fast way.

• Flat team structure with open lines of communication.

• Excellent team retention - people like it here, and it shows.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.