Customer Team Member

TN United Kingdom; Rhayader; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading company in the retail sector is seeking a Customer Team Member to join their team in Rhayader. This role involves providing excellent service to customers, supporting store operations, and ensuring a positive shopping experience. The ideal candidate will have strong people skills and a genuine care for customer needs. Flexible shifts are available, and full training is provided.

Benefits

Full, paid training provided

31 days holiday (including bank holidays)

Pension scheme with up to 10% contribution

30% discount on all Co-op products

Access to virtual healthcare services

Cycle-to-work scheme

Employee assistance service

Qualifications

• Genuine care for customers and members' needs.
• Excellent people skills and ability to build positive relationships.
• Positive attitude towards change and problem solving.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service, responding to customer queries.
• Support store colleagues to solve problems and enhance the shopping experience.
• Ensure store safety and legality by maintaining stock, prices, dates, and temperatures.
• Assist in introducing new products and services.

Skills

Customer care

People skills

Problem solving

Flexibility

Job description

Join Co-op as a Customer Team Member! We are looking for friendly, customer-focused individuals to be part of our team. No CV needed — apply easily via your mobile device.

Working Pattern

Varied shifts including early mornings (store opening), afternoons, late evenings (store closing), and weekends, to be discussed at interview.

Benefits

• Full, paid training provided
• 31 days holiday (including bank holidays, pro rata for part-time colleagues)
• Pension scheme with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co-op products in-store
• Additional benefits like Wagestream, cycle-to-work scheme, employee assistance service, and more

Responsibilities

1. Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and Membership
2. Support store colleagues to solve problems and enhance the shopping experience
3. Ensure store safety and legality by maintaining stock, prices, dates, and temperatures
4. Assist in introducing new products and services, sharing experiences with colleagues
5. Support community involvement through participation in activities and events

Ideal Candidate

• Genuine care for customers and members' needs
• Excellent people skills and ability to build positive relationships
• Positive attitude towards change and problem solving
• Flexibility to work various shifts

Our Commitment to Inclusion

We value diversity and strive to create inclusive environments. We welcome applications from everyone, including those with disabilities, and can make reasonable adjustments during recruitment. As part of the Disability Confident scheme, we ensure fair consideration for disabled candidates.