Floor Manager

JD GROUP; Grimsby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an enthusiastic Floor Manager to step into a junior management role. This position offers numerous opportunities for collaboration with senior managers and is pivotal in driving team sales and maintaining exceptional service standards. The ideal candidate will have a passion for retail, strong communication skills, and experience in coaching individuals. With a focus on personal and professional growth, this role provides a pathway to advance within the management career while ensuring a positive work environment for the team.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive online deals

Digital health services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Previous management experience in a fast-paced retail environment.
• Strong communication skills and attention to detail.

Responsibilities

• Ensure high customer satisfaction and service standards.
• Lead and develop the shopfloor team for high performance.
• Manage day-to-day operations and support cash management.

Skills

Supervisory experience

Retail knowledge

Coaching and development

Strong communication

Attention to detail

Job description

Role overview:

We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have ample collaboration opportunities with senior managers, championing your and your team's career development.

Responsibilities:

1. Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive team sales through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
4. Ensure the shopfloor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
5. Ensure that stock replenishment is completed regularly.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Help manage day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction scores or engagement survey results meet or exceed company benchmarks.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail and knowledgeable about the latest trends and competitors.
3. Experience in coaching and developing individuals.
4. Strong communication skills.
5. Strong attention to detail and ability to maintain high standards on the shop floor.
6. Ability to promote JD Group values to internal and external stakeholders.

Benefits:

We value our employees' dedication and offer some fantastic benefits:

• Monthly discretionary bonus schemes
• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors)
• Exclusive deals and discounts through our online benefits platform (TELUS Health)
• Access to digital health and well-being services via TELUS Health
• Health cash plans
• Wide range of internal development courses for personal and professional growth
• Access to apprenticeships and accredited qualifications — earn while you learn (England only)
• Discounted gym memberships at JD Gyms
• Opportunities to join colleague networks and support initiatives for positive change
• Volunteer opportunities and contribution to JD Foundation
• Employer engagement forums for influencing positive change
• Incremental holiday allowance