Floor Manager

Naylor's Equestrian Llp; Grimsby; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative retail company seeks a dynamic Floor Manager to bridge the gap between management and staff. This role offers the opportunity to enhance your management career while ensuring exceptional customer satisfaction and driving team performance. You will lead a motivated team, maintain high service standards, and contribute to achieving sales targets. With a focus on personal and professional development, this position provides a pathway to advance within the organization. Join a vibrant team and make a significant impact in a fast-paced retail environment.

Benefits

Monthly Bonus Schemes

25% Company Discount

Digital Health Services

Health Cash Plans

Development Courses

Apprenticeships

Discounted Gym Memberships

Colleague Networks

Volunteer Opportunities

Incremental Holiday Allowance

Qualifications

• Experience in a fast-paced retail environment with supervisory responsibilities.
• Strong communication and coaching abilities to develop team members.

Responsibilities

• Ensure exceptional customer service and maintain high service standards.
• Lead and develop the shopfloor team for high performance and engagement.

Skills

Supervisory Experience

Customer Service

Retail Knowledge

Coaching Skills

Communication Skills

Attention to Detail

Job description

Role overview:

We are looking for an enthusiastic Floor Manager ready to step into a junior management role and advance within their management career. As the vital link between management and staff, you will have avid collaboration opportunities with senior managers, championing your and your team's career development.

Responsibilities:

1. Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
2. Drive team sales through effective merchandising, stock replenishment, and team motivation.
3. Lead and develop the shopfloor team to ensure high performance, engagement, and adherence to store policies and procedures.
4. Ensure the shopfloor is consistently clean, organized, and visually appealing to enhance the customer shopping experience.
5. Ensure that stock replenishment is completed regularly.
6. Provide excellent customer service, addressing inquiries and resolving complaints professionally.
7. Help manage day-to-day operations, including opening and closing procedures.
8. Support cash management tasks, such as processing transactions and reconciling tills.
9. Foster a positive work environment by leading, mentoring, and developing store colleagues to enhance their performance and engagement.

Role objectives and KPIs:

1. Contribute to achieving or exceeding the store's monthly sales target.
2. Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
3. Achieve upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during store audits.
6. Ensure all new colleagues complete mandatory training required.
7. Ensure employee satisfaction store or engagement survey results meet or exceed company benchmarks.

Skills and Experience:

1. Previous supervisory or management experience in a fast-paced retail/customer-facing environment.
2. Passionate about retail with a good understanding of the latest trends and competitors.
3. Previous experience of coaching and developing individuals.
4. Strong communication skills.
5. Strong attention to detail and ability to maintain high standards on the shop floor.
6. Promote JD Group values to internal and external stakeholders.

Benefits:

We know our employees work tirelessly to make JD Group the success it is today, and in turn, we offer them some amazing benefits:

• Monthly discretionary bonus schemes.
• Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career with the Group.
• Access to apprenticeships & accredited qualifications - Earn while you learn and gain nationally recognized qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental holiday allowance.