Customer Service Adminsitrator

Culina Group; Market Drayton; On-site; GBP 27,000; Full time

Job summary

Culina Logistics is seeking a Customer Service Administrator to enhance their team. This role involves providing outstanding support and service in a dynamic environment, addressing client needs, and ensuring high-quality communication. With a commitment to employee development and a diverse culture, Culina offers a supportive workplace with numerous benefits.

Benefits

Annual Leave – 28 days including bank holidays

Pension scheme – 4% employee and 4% employer contributions

Life Assurance – x2 your annual salary

Wellness – Access to confidential counseling services

Eye Care Vouchers – Savings on eye tests and glasses

Reward & Recognition – Employee of the Month and Year

Everyday discounts – Access to retailer discounts

Qualifications

• Flexibility in shift patterns based on business needs.
• Previous experience is desirable but not essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Answering calls for both internal and external personnel.
• Resolving customer and client queries.
• Providing various reports for clients in a timely manner.

Skills

Attention to detail

Communication skills

Customer service experience

Problem solving

Flexibility

Education

Experience in customer service (desirable)

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

SAP

Job description

Company Description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive—a place where you're valued, challenged, and inspired!

Job Description

Culina Logistics has a new opportunity for a Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day-to-day administration of Customer Services, offering outstanding contract support and customer service in a fast-paced, friendly environment, providing a continuous professional and dedicated service.

Salary: £26,035.50 per annum.

Working hours: Various daytime shifts, 06:00 - 18:00

Key Duties of a Customer Service Administrator

1. Answering calls for both internal and external personnel.
2. Problem solving for clients, customers, and internal departments.
3. Meeting customer and client expectations.
4. Resolving customer and client queries.
5. Collating accurate information for client KPI packs and internal business reporting.
6. Maintaining a high level of customer/client focus.
7. Providing various reports for clients in a timely manner.
8. Checking PODs have cleared on the system, investigating, and clearing down unallocated PODs.
9. Chasing outstanding PODs from hauliers, depots, etc.
10. Ensuring the completion and circulation of reports to relevant stakeholders.
11. Performing other administration tasks as determined by the Customer Service Manager.

Qualifications

• Flexibility is essential as shift patterns may change based on business needs.
• Previous experience is desirable but not essential, as full training will be provided.
• A passion for delivering an exceptional customer service experience.
• Attention to detail and accuracy.
• Good geographical knowledge.
• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• SAP experience.
• Excellent communication skills to deliver accurate information.
• Ability to work in a fast-paced environment.
• Conscientious and reliable with an adaptable attitude.

Additional Information

We are committed to making Culina Logistics a great place to work. We are proud to be an inclusive and diverse organization, dedicated to employee development and recognizing success for hardworking performers.

Our learning and development programs are open to all employees, offering opportunities to shape your future within logistics and fostering a team-oriented culture.

Our benefits include:

• Annual Leave – 28 days including bank holidays.
• Pension scheme – 4% employee and 4% employer contributions for a comfortable retirement.
• Life Assurance – x2 your annual salary.
• Wellness – Access to confidential counseling and legal services 24/7 via our Employee Assistance Programme.
• Eye Care Vouchers – Savings on eye tests and glasses.
• Reward & Recognition – Employee of the Month and Year, long service awards, and other recognitions.
• Everyday discounts – Access to over 50 retailer discounts through our benefit platform.