Customer Service Administrator

Oakland International Limited; Redditch; On-site; Full time

Job summary

A leading company in Redditch is seeking a dedicated Customer Service Representative to manage client relationships and ensure compliance with company procedures. The ideal candidate will have strong analytical and communication skills, with a commitment to delivering exceptional service. This full-time role offers a competitive hourly wage and opportunities for personal growth within the company.

Benefits

Company pension

Cycle to work scheme

Life insurance

On-site parking

Referral programme

Qualifications

• Previous experience in customer service and operational role.
• Strong organisational and communication skills required.

Responsibilities

• Build and maintain excellent customer relationships.
• Investigate and solve clients’ problems and queries.
• Control and manage the E-docs software for customers.

Skills

Analytical skills

Attention to detail

Confident telephone manner

Organisational skills

Exceptional communication skills

Interpersonal skills

Education

GCSE level or equivalent

Tools

MS Office

Job description

Location: Oakland International, Coalville, LE67 1TB

Working hours – 4 Days on / 4 Days Off Rotation – 0700 to 19:00 (44 hours per week)

Our Vision:*A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience.*

Our Mission:*Working Together to Deliver Solutions That Make A Difference*

Key Tasks / Responsibilities:

• Build and maintain excellent customer relationships
• Liaise with clients to inform them of any non-compliance to Oakland’s procedures and end destinations.
• Review system adjustments and ensure that investigations take place as required
• Pass customer claims to Claims Department to be logged
• To provide help and advice to clients, using our services, over the telephone, by email or face-to-face.
• To investigate and solve clients’ problems and queries.
• To create, maintain and enhance effective working relationship with peers and work colleagues, both within the department and throughout the company
• To control and manage the E-docs software for your allocated zone of customers.

Resource Management

• Actively seek training in the respective areas to enhance the flexibility of the company

People/Personal Management

• Build working relationships with peers and work colleagues both within the department and throughout the company.
• Operate to high moral, personal and appearance standards.
• Maintain personal discipline, time keeping and morale.

Skills/Knowledge and Qualifications

• Analytical skills with strong attention to detail
• Confident telephone manner
• Confident use of MS Office packages including Excel and Word
• Strong organisational skills
• Exceptional communication skills (both verbal and written)
• Excellent interpersonal skills
• Previous experience of working in a customer service and operational role

Desirable skills/Knowledge and Qualifications

• GCSE level or equivalent in a relevant subject (i.e. Business Administration / IT)

Job Types: Full-time, Permanent

Pay: £12.21 per hour

Expected hours: No more than 44 per week

• Company pension
• Cycle to work scheme
• Life insurance
• On-site parking
• Referral programme

Job Features

Job Category Office

Department: Customer Services

Weekly working hours: 44

Responsible to: Customer Service Manager

Responsible for: n/a

Authorised by KY

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Applicant Privacy Notice (GDPR Compliant)

Data controller: Oakland International Limited
Seafield Lane, Beoley, Redditch. B98 9DB

As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does the organisation collect?

The organisation collects a range of information about you. This includes:

• your name, address and contact details, including email address and telephone number
• details of your qualifications, skills, experience and employment history
• information about your current level of remuneration, including benefit entitlements
• whether or not you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process, and
• information about your entitlement to work in the UK.

The organisation may collect this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews, publicly available information or other forms of assessment.

The organisation may also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks. The organisation will seek information from third parties only once a job offer to you has been made and will inform you that it is doing so.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does the organisation process personal data?

The organisation needs to process data to take steps at your request prior to entering into a contract with you. It may also need to process your data to enter into a contract with you.

In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

The organisation may process special categories of data, such as information about ethnic origin, sexual orientation or religion or belief, to monitor recruitment statistics. It may also collect information about whether or not applicants are disabled to make reasonable adjustments for candidates who have a disability. The organisation processes such information to carry out its obligations and exercise specific rights in relation to employment.

For some roles, the organisation is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary for it to carry out its obligations and exercise specific rights in relation to employment.

The organisation will not use your data for any purpose other than the recruitment exercise for which you have applied.

Who has access to data?
Your information may be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area for which you may be considered and IT staff if access to the data is necessary for the performance of their roles.

The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.

The organisation will not transfer your data outside the European Economic Area.

How does the organisation protect data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does the organisation keep data?

If your application for employment is unsuccessful, the organisation will hold your data on file for 6 months after the end of the relevant recruitment process. At the end of that period, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

• access and obtain a copy of your data on request
• require the organisation to change incorrect or incomplete data
• require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing, and
• object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing.

If you would like to exercise any of these rights, please contact Donna Frost, HR Advisor at the Data Controller office address, or by emailing [e-mail]
If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.