CRM & Retention Manager

JR United Kingdom; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A rapidly growing D2C brand based in Central London is seeking a CRM & Retention Manager. The role focuses on enhancing customer loyalty and lifetime value through effective email and retention strategies. Applicants should have significant experience in CRM and marketing, especially in the e-commerce sector.

Benefits

Hybrid working (3 days in Central London)

Monthly wellness allowance

Additional day off for your birthday

Qualifications

• At least 3 years of CRM, Retention, and Email Marketing experience.
• Proven skills in Loyalty and Retention Marketing.
• Experience using Klaviyo is essential.

Responsibilities

• Oversee the CRM & Retention functions of the subscription-first business.
• Maximize customer loyalty and lifetime value (LTV).

Skills

CRM

Retention

Email Marketing

Loyalty

Data-driven

Tools

Klaviyo

Job description

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About the Role

MKJ Ignite is working with one of the fastest growing D2C brands in the UK, based in Central London. The company has experienced significant growth and is looking to expand further.

They are hiring a CRM & Retention Manager to oversee the CRM & Retention functions. As a subscription-first business, customer loyalty and maximizing lifetime value (LTV) are crucial.

Requirements

• At least 3 years of CRM, Retention, and Email Marketing experience, preferably in a subscription D2C brand.
• Proven skills in CRM, Email, Loyalty, Retention Marketing, and SMS.
• Experience using Klaviyo is essential.
• Data-driven and analytical mindset.
• Passion for e-commerce and a successful B2C marketing track record.

Benefits

• Hybrid working (3 days in Central London)
• Monthly wellness allowance
• Additional day off for your birthday

Application Process

Apply with your CV for review. The process includes a Teams call with the hiring manager and a face-to-face, task-based interview.

We value diversity and aim to create an inclusive recruitment process. Due to high application volumes, we may not respond to all applicants within 14 days. The role may be closing soon, so apply promptly and follow us at MKJ Ignite for future opportunities.