Office Administrator

Force; Hermitage; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company is seeking an Office Admin for Order Processing to handle customer orders from receipt to fulfillment. Key responsibilities include managing inventory, preparing shipments, and providing customer support. Ideal candidates will have strong organizational and communication skills, ensuring accuracy and customer satisfaction.

Qualifications

• Proficiency in order management systems and inventory software.
• Strong organizational skills and attention to detail.

Responsibilities

• Accurately entering customer orders and managing inventory.
• Preparing orders for shipment and coordinating with shipping companies.
• Providing updates on order status and resolving customer inquiries.

Skills

Organization

Communication

Problem-Solving

Computer Skills

Customer Service

Job description

Office: Office Admin Order Processing

Handling customer orders from initial receipt to final fulfillment and delivery. Tasks include verifying order details, managing inventory, preparing shipping labels, and providing customer support regarding order status.

Key Responsibilities:

1. Order Input and Management: Accurately entering customer orders into the company's system, ensuring all details are correct, and updating the system with any changes or updates.
2. Inventory Management: Checking available stock levels, ensuring enough items are available to fulfill orders, and placing purchase orders with suppliers if necessary.
3. Order Fulfillment: Preparing orders for shipment, including packing, labeling, and preparing shipping documents.
4. Shipping and Logistics: Coordinating with shipping companies, tracking shipments, and ensuring timely delivery to customers.
5. Customer Communication: Providing updates on order status, answering inquiries, and resolving issues or complaints related to orders.
6. Documentation and Record Keeping: Maintaining accurate records of all orders, customer information, and shipping details.
7. Data Entry and Reporting: Entering order data into databases, generating performance reports, and assisting with administrative tasks.

Required Skills:

1. Organization and Attention to Detail: Ensuring accuracy in order processing, inventory management, and shipping procedures.
2. Communication Skills: Effectively interacting with customers, handling inquiries, and coordinating with shipping providers.
3. Problem-Solving Skills: Troubleshooting issues and finding solutions promptly.
4. Computer Skills: Proficiency in relevant software, order management systems, and inventory software.
5. Customer Service Skills: Providing excellent service to maintain customer satisfaction and positive relationships.