Senior Professional Services Consultant

JR United Kingdom; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the CX software development lifecycle is looking for a Senior Professional Services Consultant. You will lead SaaS implementations, manage client relationships, and ensure successful project delivery. Join a diverse team that values innovation and continuous improvement, offering flexible work arrangements and competitive pay.

Benefits

Flexible work arrangements

Competitive pay

Results-oriented culture

Qualifications

• 8+ years in professional services, consulting, or implementation roles.
• Telecom experience preferred, especially within SaaS or tech companies.

Responsibilities

• Lead SaaS solution implementations, including requirements gathering and deployment.
• Build and maintain strong client relationships, acting as a trusted advisor.
• Conduct training and workshops; provide ongoing support.

Skills

Communication

Problem Solving

Project Management

Technical Skills

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in IT

Bachelor’s degree in Business

Tools

CRM

ERP

BI

Job description

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Senior Professional Services Consultant, United Kingdom

Client: Cyara

Location:

Job Category: Other

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EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands trust Cyara to deliver customer smiles at scale. Interested to find out more? Check out: www.cyara.com

Want to know what it’s really like to work at Cyara? Meet some of our team and read about their career journeys: https://cyara.com/employee-profiles/

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:

We are committed to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We value every individual and strive to create an environment where all feel respected, valued, and empowered. Our policies and practices are continuously evaluated to ensure they promote inclusivity and fairness, evaluating individuals solely on their merits and abilities, regardless of protected characteristics.

Cyara’s Values: Our culture is driven by our core values: Delivering Excellence, Innovate Boldly, Integrity First, and Embrace Curiosity. These values guide our commitment to customer success, innovation, trust, and continuous learning.

Role and Responsibilities:

• Lead SaaS solution implementations, including requirements gathering, configuration, customization, and deployment.
• Understand client business processes and advise on software solutions to meet their needs.
• Manage project timelines, deliverables, and resources to ensure successful implementation within scope, time, and budget.
• Conduct training and workshops; provide ongoing support.
• Collaborate with product and engineering teams for feedback and improvements.
• Build and maintain strong client relationships, acting as a trusted advisor.
• Assist in creating documentation, user guides, and training materials.
• Troubleshoot issues during implementation; coordinate with support teams for resolution.
• Identify opportunities for upselling or cross-selling services and products.
• Participate in post-implementation reviews and gather client feedback.

Skills and Expertise:

• Bachelor’s degree in Computer Science, IT, Business, or related field.
• 8+ years in professional services, consulting, or implementation roles.
• Telecom experience preferred, especially within SaaS or tech companies.
• Strong technical skills in system configuration, customization, and integration.
• Knowledge of CRM, ERP, and BI integrations.
• Proven project management skills; ability to handle multiple projects.
• Excellent communication skills for technical and non-technical audiences.
• Experience with SaaS, cloud technologies, and best practices in software implementation.
• Self-motivated, independent, and team-oriented in a fast-paced environment.
• Strong problem-solving skills and customer focus.
• Willingness to travel as needed; load testing experience preferred.

Why Join Us:

At Cyara, you'll work with passionate, talented colleagues in a diverse, inclusive environment. We offer flexible work arrangements, competitive pay, and a results-oriented culture that values continuous improvement and a family-first atmosphere. Join us and be part of a global company that values innovation, integrity, and excellence, driven by our core values and dedicated to your growth and success.