Account Director

CBRE Enterprise EMEA; England; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a UK Account Director to lead operations in Bracknell. This role demands a dynamic leader with a strong focus on team management, client relations, and financial performance. You will oversee service delivery, ensuring operational excellence while fostering innovation and best practices. This position offers a unique opportunity to engage with senior client relationships and drive business growth across the UK and parts of Europe. If you're passionate about facilities management and thrive in a collaborative environment, this role is perfect for you.

Qualifications

• Experience in managing teams and contracts in facilities management.
• Strong understanding of financial performance and P&L management.

Responsibilities

• Supervise and coordinate all aspects of service delivery and operations.
• Manage financial performance and uphold customer relations.

Skills

Team Management

Contract Negotiation

Financial Performance Management

Client Relationship Management

Operational Excellence

Education

Bachelor's Degree in Business or related field

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a UK Account Director to join the team located in Jealotts Hill, Bracknell. Reporting to the Alliance Director Europe, this role involves:

1. Supervising, planning, and coordinating all aspects of System Operations, Soft Service delivery, Hard Service delivery, Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E, Help Desk Calls, and Small Project Works.
2. Managing the contract relationship.
3. Acting as a trusted advisor and thought leader, driving innovation and best practices.
4. Developing the business relationship and growing contract value.
5. Being operationally hands-on as necessary, with full managerial and financial responsibilities. The UK Account Director will oversee the UK region and some small European countries.
6. Ensuring alignment between the account organization and other departments within CBRE to maximize value and operational excellence, providing direction and oversight to account teams.

Key Tasks:

• Managing a team of soft services professionals, community experience team, M&E engineers, and contract support workers.
• Maintaining standard operating procedures, emergency and contingency plans.
• Ensuring healthy and safe working conditions and reviewing the H&S policy regularly.
• Managing P&L, contract governance, and being accountable for financial performance.
• Leading resources indirectly to deliver against the contract and managing scope interpretation.
• Upholding customer relations.
• Negotiating, administering contracts, and understanding contractual terms and implications.
• Promoting continuous improvement for excellent client service.
• Managing the contract relationship as a trusted advisor and growing the business relationship.
• Engaging with senior client relationships and leveraging the broader CBRE portfolio for new scope and business opportunities.

Our Values:

• RESPECT: Acting with consideration and sharing information openly to inspire trust and collaboration.
• INTEGRITY: Upholding commitment to our company and values above individual deals or clients.
• SERVICE: Addressing client challenges with enthusiasm and building long-term relationships.
• EXCELLENCE: Creating winning outcomes for clients, employees, and shareholders.

About CBRE Global Workplace Solutions:

As a core global business of CBRE, GWS provides end-to-end services across the entire lifecycle of a building, including facilities management, project management, real estate, and energy and sustainability services. We support a diverse range of clients, from Fortune 500 companies to iconic individual buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with revenues of $23.9 billion in 2019 and over 100,000 employees. It has been listed on the Fortune 500 since 2008 and has received numerous industry accolades.

Application Process:

Applications will be reviewed by our Talent Resourcing Team. Successful candidates will be contacted for next steps. Please note, we are unable to offer sponsorship for this role due to costs and resource considerations. No agencies please.

Note: The job title may differ from local titles used in our business or on employment contracts.