Account Director

DataX Connect; Stevenage; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading facilities management provider is seeking an experienced Account Director to oversee critical client accounts, focusing on financial management, team leadership, and client satisfaction. This role offers the opportunity to drive operational performance and ensure compliance across multiple sites, making it ideal for candidates with a strong background in managing large-scale accounts.

Qualifications

• Demonstrable experience in leading large-scale FM accounts.
• Strong financial and commercial acumen.
• Proven ability to manage complex stakeholder relationships.

Responsibilities

• Full ownership of P&L and budget management.
• Leadership of operational teams ensuring service delivery.
• Management of SLAs, KPIs, and all contractual deliverables.

Skills

Financial acumen

Stakeholder management

Leadership

Strategic thinking

Job description

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Account Director – Critical & Corporate Environments

We are currently recruiting for an experienced Account Director to join a leading facilities management provider. This is an excellent opportunity to take ownership of one of two major client accounts, both comprising a mix of data centre and corporate office environments.

The Role:

The successful candidate will be responsible for the overall performance, strategic direction, and financial management of the account. This includes full P&L ownership, team leadership, client relationship management, and the delivery of high-quality services across multiple sites.

You will be supported by a well-established team, including an Account Manager and several Contract Managers, and will play a key role in maintaining client satisfaction, driving operational performance, and ensuring contract compliance.

Key Responsibilities:

• Full ownership of P&L and budget management across a high-value, multi-site account
• Leadership of operational teams, ensuring service delivery and staff development
• Management of SLAs, KPIs, and all contractual deliverables
• Strategic client engagement and stakeholder relationship management
• Identification and implementation of opportunities for account improvement and growth

Candidate Profile:

• Demonstrable experience in leading large-scale FM accounts, ideally in critical and/or corporate environments
• Strong financial and commercial acumen
• Proven ability to manage complex stakeholder relationships at senior levels
• Strategic thinker with a hands-on approach to leadership and deliver
• Experience in data centre environments is advantageous, but not essential

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

• Industries

  Facilities Services

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