Litigation Assistant

Medical Protection Society; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Litigation Assistant, where you'll support solicitors in delivering fair outcomes for members. This role offers a flexible hybrid working arrangement, allowing you to balance your professional and personal life effectively. You'll engage with members, manage complaints, and ensure compliance with policies while thriving in a culture that values inclusivity and employee wellbeing. With opportunities for career development and a supportive environment, this position is perfect for those eager to make a meaningful impact in the healthcare sector.

Benefits

Up to 10% discretionary annual bonus

Annual performance-related pay review

11% pension contribution

25 days annual leave plus flexible bank holidays

Private Medical Cover

Career development opportunities

Flexible hybrid-working arrangement

Car Salary Sacrifice scheme

Healthcare cash plan

Employee Assistance Programme

Qualifications

• Understanding of CPR and litigation processes is essential.
• Strong attention to detail and excellent communication skills required.

Responsibilities

• Support litigation solicitors in achieving fair outcomes for members.
• Manage informal complaints to ensure first-touch resolution.

Skills

Understanding of CPR and litigation process

Knowledge of litigated clinical negligence claims

Attention to detail

Verbal and written communication skills

IT literacy

Tools

Case management systems

Telephone systems

Job description

Alongside a competitive salary as stated above, you will also receive:

• Up to 10% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us; optional additional matched 3% contributions, e.g., 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (see below for more details)
• A culture that promotes inclusivity, wellbeing, and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service benefit
• A personal GP service enabling video consultations with NHS-registered private GPs
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

Main Responsibilities

As Our New Litigation Assistant, You Will Also:

• Support litigation solicitors to deliver fair treatment and outcomes for members, ensuring compliance with policies and standards set by the Council, its committees, and delegated authorities
• Manage informal complaints and expressions of dissatisfaction to achieve first-touch resolution for our members
• Use appropriate communication channels to keep members informed, ensuring advice and support are policy-compliant, technically accurate, and delivered professionally and empathetically

The Ideal Candidate

We Are Looking For:

• An understanding of the CPR and the litigation process
• Knowledge of litigated clinical negligence claims
• Strong attention to detail and ability to meet deadlines
• Excellent verbal and written communication and interpersonal skills
• IT literacy, with practical experience in case management and telephone systems

We welcome applicants from all backgrounds and encourage you to apply even if you do not meet 100% of the technical requirements. We celebrate diversity, promote inclusivity, and strive to create a work environment where everyone can be heard.

About The Company

How Our Litigation Team Works

We offer a truly flexible hybrid working arrangement centered around our colleagues' work-life balance. Technology enables effective collaboration regardless of location, but we recognize the value of in-person team interactions, which typically occur once or twice a week, subject to fluctuation based on projects and current work.

Who We Are

The Medical Protection Society (MPS) is the world's leading protection organization for doctors, dentists, and healthcare professionals. We support nearly 300,000 members worldwide.

We are a not-for-profit organization, with member premiums kept secure to support complaints, claims, and investments that benefit our members and organization.

Our philosophy is to promote safe practice in medicine and dentistry by preventing issues before they arise, and actively campaigning for beneficial regulatory and legal reforms.

Next Steps

If you are interested in learning more, seeking a new role, and wish to join an organization that values its employees, please review the role profile and apply.