Litigation Assistant

Medical Protection Society; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization dedicated to supporting healthcare professionals. As a Litigation Assistant, you will play a crucial role in ensuring fair treatment for members while managing complaints and providing support. This position offers a flexible hybrid working arrangement, allowing you to balance work and life effectively. With a commitment to inclusivity and professional development, this organization empowers its staff to excel and make a meaningful impact. If you're passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Benefits

Up to 10% discretionary annual bonus

Annual performance-related pay review

11% pension contribution

25 days annual leave

Private Medical Cover

Career development opportunities

Flexible hybrid-working arrangement

Employee Assistance Programme

Healthcare cash plan

Car Salary Sacrifice scheme

Qualifications

• Understanding of CPR and litigation process.
• Knowledge of litigated clinical negligence claims.

Responsibilities

• Support litigation solicitors for fair treatment of members.
• Manage informal complaints for first-touch resolution.

Skills

Attention to detail

Verbal communication

Written communication

IT literacy

Knowledge of litigation process

Interpersonal skills

Tools

Case management systems

Telephone systems

Job description

Alongside a competitive salary as stated above, you will also receive:

• Up to 10% discretionary annual bonus
• Annual performance-related pay review
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g., 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
• Private Medical Cover
• Career development and progression opportunities
• A truly flexible hybrid-working arrangement (see below for more details)
• A culture that promotes inclusivity, wellbeing, and rewards hard work
• Car Salary Sacrifice scheme
• Healthcare cash plan
• 6x salary death in service
• A personal GP service enabling video consultations with NHS-registered private GPs
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

Main Responsibilities

As our new Litigation Assistant, you will also:

• Support litigation solicitors to deliver fair treatment and outcomes for members, ensuring compliance with policies and standards set by the Council, its committees, and delegated authorities
• Manage informal complaints and expressions of dissatisfaction to achieve first-touch resolution for our members
• Use appropriate communication channels to keep members informed, ensuring advice and support are policy-compliant, technically accurate, and delivered professionally and empathetically

The Ideal Candidate

We are looking for:

• An understanding of the CPR and litigation process
• Knowledge of litigated clinical negligence claims
• Strong attention to detail and ability to meet deadlines
• Excellent verbal and written communication and interpersonal skills
• IT literacy with practical experience in case management and telephone systems

We welcome applicants from all backgrounds and encourage you to apply even if you do not meet 100% of the technical requirements. We celebrate diversity, promote inclusivity, and strive to create a work environment where everyone can be heard.

About The Company

How our Litigation team work

We offer a flexible hybrid working arrangement centered around our colleagues’ work-life balance. Technology enables effective collaboration regardless of location, but we recognize the value of in-person team interactions, which typically occur once or twice a week, with flexibility depending on projects and current work.

Who We Are

Medical Protection Society (MPS) is the world’s leading protection organization for doctors, dentists, and healthcare professionals. We support nearly 300,000 members worldwide.

As a not-for-profit organization, our members’ premiums are safeguarded should support be needed for complaints or claims, and are invested into improving our organization, colleagues, and products.

Our philosophy is to promote safe practice in medicine and dentistry by preventing issues proactively. We also campaign for beneficial regulatory and legal reforms for our members and the wider healthcare community.

We seek trusted colleagues who are supported to excel through leadership development, fully-funded training, and peer support. We want our staff to feel empowered to drive positive change, pursue ambitions, and face challenges with determination, always prioritizing our members’ best interests.

Next Steps

If you are interested in learning more, seeking a new role, and joining an organization that values its employees, review the role profile and apply accordingly.