IT Support Technician (Derbyshire)

TieTalent; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established and growing business in Derbyshire is seeking an IT Support Technician for a permanent role. This is a fantastic opportunity for an IT professional eager to advance their career and step into a leadership position. You will manage IT service requests, resolve incidents, and support various IT projects. The company offers a collaborative environment with a commitment to professional development. If you're passionate about IT and ready to take the next step in your career, this role could be the perfect fit for you.

Benefits

25 days Holiday (+ BHs)

Pension

Life Assurance

BUPA Medical/Dental

Training & Professional Development

Qualifications

• Experience in IT support with a focus on 1st/2nd line resolution.
• Ability to manage IT service requests and escalate issues.

Responsibilities

• Manage IT service requests and resolve incidents to 1st/2nd line level.
• Support IT projects including software/hardware upgrades.

Skills

IT Service Management

Problem Solving

Customer Service

Education

Full UK Driving Licence

Tools

Office 365

Windows

Active Directory

Remote Support Tools

Device Management Systems

Job description

About

IT Support Technician

Derbyshire

Permanent

£25,000 - £30,000 (DOE)

IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby). A superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Team Leader role. A chance to join an established and growing business with a proven track record in their industry. Start ideally in April/May 2025.

Key Responsibilities:

1. Managing IT service requests from end-users and resolving IT incidents to 1st/2nd line level.
2. Escalating more complex issues to 2nd/3rd Line IT Support teams and external 3rd party providers.
3. Setting up end-user hardware using imaging and automated Device Management systems.
4. Using IT Service Desk logging systems and Remote Support Tools.
5. Supporting IT projects including software/hardware upgrades and rollouts.

Requirements:

Full UK Driving Licence and own vehicle preferred. Any experience of leading/managing a small IT Support team would be an advantage.

Technical Environment:

Office 365, Windows, Active Directory, Mobile Devices (iPads/iPhones), Printers, TCP/IP, Networking, Fixed-Line (ADSL/Fibre/3G/4G).

Benefits:

Salary to £25k-£30k (DOE) + 25 days Holiday (+ BHs) + Pension + Life Assurance + BUPA Medical/Dental + Training & Professional Development + More

Nice-to-have skills:

• Windows
• Active Directory
• Mobile Devices
• TCP/IP
• Networking

Work experience:

• Desktop Support
• Systems Administrator
• System Engineer

Languages:

• English