IT Support Technician (Derbyshire)

IT Support Technician
Derbyshire
Permanent
£25,000 – £30,000 (DOE)

IT Support Technician needed for a permanent position in Derbyshire (approx. 10 miles north of Derby).

A superb opportunity for an IT Technician looking to progress their IT career and take a step up into an IT Team Leader role.

A chance to join an established and growing business with a proven track record in their industry. Start ideally in April/May 2025.

Key Responsibilities:

• Managing IT service requests from end-users and resolving IT incidents to 1st/2nd line level.
• Escalating more complex issues to 2nd/3rd Line IT Support teams and external 3rd party providers.
• Setting up end-user hardware using imaging and automated Device Management systems.
• Using IT Service Desk logging systems and Remote Support Tools.
• Supporting IT projects including software/hardware upgrades and rollouts.
• Full UK Driving Licence and own vehicle preferred.
• Any experience of leading/managing a small IT Support team would be an advantage.

Technical Environment:

• Office 365
• Windows
• Active Directory
• Mobile Devices (iPads/iPhones)
• Printers
• TCP/IP
• Networking
• Fixed-Line (ADSL/Fibre/3G/4G)

Benefits:

• Salary to £25k-£30k (DOE)
• 25 days Holiday (+ BHs)
• Pension
• Life Assurance
• BUPA Medical/Dental
• Training & Professional Development
• More.