Digital Travel Data Delivery Manager

The Scottish Government; Glasgow; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Digital Travel Data Delivery Manager to lead the modernization of travel data systems in Scotland. This pivotal role involves managing contracts and projects that enhance public transport information and sustainability. You will collaborate with various stakeholders to ensure effective travel data systems, while also supporting climate action initiatives. Join a forward-thinking team dedicated to improving transportation services and making a real impact on the community.

Benefits

Flexible working options

Inclusive working environment

Employee benefits package

Qualifications

• Practitioner-level ability in Agile and Lean practices.
• Experience in managing digital and data services.

Responsibilities

• Manage complex digital and IT data management platform services.
• Oversee delivery of digital travel data services contracts.

Skills

Agile practices

Lean practices

Stakeholder Engagement

Data Management

Change Management

Education

Experience in ITIL framework

Job description

Does this opportunity sound interesting to you? Read on …

Transport Scotland is looking for a Digital Travel Data Delivery Manager to join their smart and integrated ticketing team. This role involves managing travel data, technology, and information services contracts and projects along with leading developments and improvements for travel data in Scotland. The manager will work with Traveline Scotland, public transport operators, Local Transport Authorities, Regional Transport Partnerships, and suppliers to ensure Scotland's travel data systems are effective and future ready.

The position is part of the Smart and Integrated Ticketing (SIT) and Payment Programme, which aims to modernize ticketing and payment services and improve public transport information. The goal is to increase the use of sustainable public transport, reduce carbon emissions, and support climate action.

Responsibilities

You will manage complex digital, technical, and IT data management platform services, reporting to the C1 Smart Systems Advisor within the Smart Ticketing Programme team at Transport Scotland. Your main responsibilities include:

• Commercial management of digital and data services to provide travel data systems, website, and app-based travel planning services.
• Ensuring robust, open travel information for public transport and active travel across Scotland via a 'one true source'.
• Working closely with Traveline Scotland, the Managed Service Supplier, to support delivery of the national digital travel data services (DTDS) contract.
• Overseeing delivery of both the DTDS contract and managed service supplier contracts, ensuring all contractual and business-as-usual governance activities are managed.
• Supporting the SIT programme to identify and deliver improvements in digital travel data, including standards, schemas, quality, and processing enhancements.
• Assisting with the development of open travel data policy.
  
  

Additionally, with regards to data management, you will have experience in the following:

• Continuous Development: Maintain and enhance knowledge of UK transport data standards (e.g., SIRI, TransXchange, NeTex) to improve travel data provision.
• Stakeholder Engagement: Collaborate with experts and stakeholders to identify and implement improvements in travel data, advising on impacts and implications.
• Liaison and Representation: Work with local authorities, regional partnerships, operators, and internal stakeholders to support travel data projects and represent Transport Scotland in UK data bodies.
• Benefits Realisation: Ensure contract service levels and KPIs are met, manage service credits, and address underperformance and compliance issues.
• Change Management: Implement change management protocols and ensure governance and procurement reporting are delivered as required.
• Support SIT Programme: Develop enhanced travel data to meet government strategies, working with various stakeholders and policy leads.
  
  

Qualifications

Practitioner-level ability in Agile and Lean practices.

Success Profile

Success profiles are specific to each job and they include the mix of skills, experience and behaviours candidates will be assessed on.

Technical / Professional Skills

The role is aligned to a Delivery Manager

You can find out more about the skills required here: Delivery manager - Government Digital and Data Profession Capability Framework

Experience

Adeptly showing and comparing processes, fostering experimentation, resiliently adapting, and reflecting, employing a blended approach depending on the context, measuring, and evaluating outcomes, and helping teams in managing and visualizing outcomes effectively. An understanding at foundation level of the ITIL framework would also be desirable

Behaviours

• Communicating and Influencing - Level 3
• Changing & Improving - Level 3
• Making Effective Decisions - Level 3
• Working Together - Level 3
  
  

You can find out more about Success Profiles Behaviours, here: Behaviour levels - Success profiles: candidate guide - gov.scot

How To Apply

Apply online, providing a CV and Supporting Statement (of no more than 1500 words) which provides evidence of how you meet the skills, experience and behaviours listed in the Success Profile above.

If invited for further assessment, this will consist of an interview and DDaT assessment.

Assessments are scheduled for w/c 16th or 23rd June however this may be subject to change.

About Us

Transport Scotland is the national transport agency, seeking to deliver a safe, efficient, cost-effective and sustainable transport system for the benefit of the people of Scotland. Transport Scotland is accountable to Parliament and the public through Scottish Ministers, with a budget of over £4 billion per year. Transport is a vital feature of the Scottish Government's focus on increasing sustainable economic growth, and transport investments and policies have major impacts on the economy, people, and the environment.

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service, working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working Pattern

Our standard hours are 35 hours per week. We offer a range of flexible and hybrid working options depending on the needs of the role. If you have specific questions about the role you are applying for, please contact us.

You will require to be office based twice per week.

Equality Statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

For further information on this vacancy please contact Wendy Reddington by email at [e-mail]

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.