Technical Support Advisor

TN United Kingdom; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the heating industry is seeking a self-motivated individual with strong customer service skills to provide technical support. The role involves fault finding and advising on product installation, with training provided. The candidate will work with various heating controls and must possess good organizational and communication abilities.

Benefits

Competitive salary & bonus scheme

28 days annual leave plus public holidays

Pension scheme

Employee share ownership program

Health & wellbeing support options

Gym Flex

Qualifications

• Experience in technical or plumbing and heating background beneficial.
• Flexible, self-motivated individual with organizational and communication skills.

Responsibilities

• Provide technical support to distributors, installers, and end users.
• Log and record calls into Zendesk.
• Perform back office duties and analyze product failures.

Skills

Customer Service

Technical Knowledge

PC/IT Skills

Education

GCSE

City & Guilds

Job description

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Mission

The ideal candidate for this role should have good customer service skills. Technical knowledge of the Heating Industry would be an advantage but training will be provided. The products being supplied include thermostats, radiator valves, and various other heating controls. The candidate will be required to fault find and advise on the installation and commissioning of the products and related systems.

Key Responsibilities

• Provide technical support to distributors, installers, the sales team, and end users via telephone, email, Zendesk, and postal inquiries.
• Log and record calls into Zendesk.
• Triaging of calls and tickets.
• Perform back office duties such as sorting returns, raising RMAs/internal orders, and postal duties.
• Log and analyze product failures.

Skills and Qualifications

• GCSE level and/or technical skills to at least a City & Guilds level.
• Experience within a technical or plumbing and heating background would be beneficial but training will be provided.
• Intermediate PC/IT skills are required.

We seek a flexible, self-motivated individual with excellent organizational and communication abilities. It would be advantageous if you have previous customer service experience.

Our Commitment to Diversity & Inclusion

At Schneider Electric, diversity and inclusion are core to our culture. We believe embracing diversity fosters innovation and collaboration. We are committed to reflecting the diversity of our communities and customers, and support initiatives like the Disability Confident Program.

What We Offer

• Competitive salary & bonus scheme
• 28 days annual leave plus public holidays
• Holiday buy & sell program
• Pension scheme
• Employee share ownership program
• Health & wellbeing support options
• Gym Flex
• Internal mobility opportunities and mentorship programs
• Discounts, learning portal, and more

Application Process

Please submit an online application to be considered for this position. We are committed to creating an inclusive culture where everyone can make an impact.

Our Values

Our IMPACT values—Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork—guide us in turning sustainability ambitions into actions. Join us to contribute to a more resilient, efficient, and sustainable world.

Schneider Electric is an equal opportunity employer and upholds the highest standards of ethics and compliance, emphasizing safety, sustainability, and respect for all stakeholders.