Technical Support Advisor

Schneider Electric; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the heating industry is seeking a self-motivated individual with strong customer service skills. The role involves providing technical support and performing back-office duties related to heating products. Training will be provided, making it suitable for those with a technical background or willingness to learn. Enjoy a competitive salary, generous leave, and various employee benefits.

Benefits

Competitive salary & bonus scheme

28 days annual leave plus public holidays

Pension scheme

Employee share ownership

Health & wellbeing support options

Gym flex

Internal mobility and mentoring opportunities

Discounts, learning portal, and more

Qualifications

• Experience in technical or plumbing and heating background is beneficial.
• Flexible, self-motivated individual required.

Responsibilities

• Provide technical support to distributors, installers, and end users.
• Log and analyze product failures.
• Perform back-office duties such as sorting returns.

Skills

Customer Service

Communication

Organizational Skills

PC/IT Skills

Education

GCSE level education

City & Guilds equivalent

Job description

Mission:

The ideal candidate should possess good customer service skills. Technical knowledge of the Heating Industry is advantageous, but training will be provided. The products supplied include thermostats, radiator valves, and other heating controls. The role involves fault finding and advising on the installation and commissioning of these products and related systems.

Key Responsibilities:

1. Provide technical support to distributors, installers, the sales team, and end users via telephone, email, Zendesk, and postal inquiries.
2. Log and record calls into Zendesk.
3. Triaging of calls and tickets.
4. Perform back-office duties such as sorting returns, raising RMAs/internal orders, and postal duties.
5. Log and analyze product failures.

Skills and Qualifications:

• GCSE level education and/or technical skills equivalent to City & Guilds level.
• Experience in a technical or plumbing and heating background is beneficial but not essential, as training will be provided.
• Intermediate PC/IT skills are required.
• We seek a flexible, self-motivated individual with excellent organizational and communication skills.

Preferred:

• Previous customer service experience.

At Schneider Electric, diversity and inclusion are core to our culture. We believe embracing diversity fosters innovation, collaboration, and reflects the communities we serve. We are committed to supporting individuals with disabilities through the Disability Confident Program.

What We Offer:

• Competitive salary & bonus scheme
• 28 days annual leave plus public holidays
• Holiday buy & sell program
• Pension scheme
• Employee share ownership
• Health & wellbeing support options
• Gym flex
• Internal mobility and mentoring opportunities
• Discounts, learning portal, and more

Application Process:

Please submit an online application to be considered. We look forward to learning about you!

Join Us:

At Schneider Electric, our values—Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork—are the foundation of our culture. We invite you to become an IMPACT Maker, contributing to sustainability and innovation at the intersection of automation, electrification, and digitization. Apply today and help us build a more resilient, efficient, and sustainable world!

Schneider Electric's global presence includes over 150,000 employees across 100+ countries, with a commitment to being the most inclusive and caring company worldwide, upholding the highest standards of ethics and compliance.