E2E Service Architect & Transformation Lead – London

Mozaic Services Ltd; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive reward package

Collaborative culture

Job summary

A leading consultancy firm in the UK is seeking a Service Architect to design and implement end-to-end service models across various industries. The ideal candidate will have a strong track record in service design, expertise in stakeholder engagement, and knowledge of service integration. Responsibilities include leading service design governance, collaborating with clients, and coaching teams. This position offers a competitive reward package and opportunities for professional development.

Qualifications

• Track record in designing services for large organisations.
• Knowledge of service integration and sourcing strategies.
• Familiarity with public sector policies and secure service standards.

Responsibilities

• Design and document end-to-end service models.
• Develop service blueprints and runbooks.
• Lead service design governance in collaboration with clients.
• Contribute to Governance Boards for service assurance.
• Manage technical and supplier dependencies.
• Coach teams on governance frameworks and operational model design.

Skills

Service design expertise

Stakeholder engagement

Service integration knowledge

Tools

ServiceNow

ITIL4

Job description

A leading consultancy firm in the UK is seeking a Service Architect to design and implement end-to-end service models across various industries. The ideal candidate will have a strong track record in service design, expertise in stakeholder engagement, and knowledge of service integration. Responsibilities include leading service design governance, collaborating with clients, and coaching teams. This position offers a competitive reward package and opportunities for professional development.