Neighbourhood Manager

TN United Kingdom; Staines-upon-Thames; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading housing association seeks a Neighbourhood Manager in Staines-upon-Thames. The role involves managing residential buildings, ensuring compliance with safety regulations, and delivering excellent customer service to residents. Key responsibilities include inspections, tenant management, and collaboration with various stakeholders. The position offers a competitive salary and a range of flexible benefits.

Benefits

25 days holiday plus bank holidays

Up to 8% pension

Flexible working

Learning and development

£300 annual health and lifestyle allowance

Qualifications

• Experience in problem-solving for residents, including vulnerable groups.
• Excellent communication skills at all levels.

Responsibilities

• Complete regular estate inspections and maintain accurate records.
• Collaborate with internal departments on maintenance activities.
• Manage tenancies according to policies regarding anti-social behaviour.

Skills

Communication

Problem-Solving

Data Analysis

Education

GCSEs in Maths and English

Tools

Outlook

Word

Excel

Job description

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Neighbourhood Manager, Staines-upon-Thames

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Client:

Location:

Staines-upon-Thames, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4928114e7132

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Neighbourhood Manager
Location – Staines
Salary - £34,285 - £36,089
Contract: Permanent - Full Time - 35 hours

About us

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services. We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS, and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. All profits are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

Purpose

To deliver excellent, customer-led neighbourhood management for a portfolio of residential and mixed-tenure buildings, fulfilling landlord obligations within regulatory requirements. To provide high-quality tenancy, building management, and customer service to residents.

Key responsibilities/deliverables

1. Complete regular estate inspections, maintain accurate records, and address issues promptly.
2. Ensure buildings and systems comply with statutory obligations and fire safety requirements.
3. Collaborate with internal departments and external contractors on maintenance activities to ensure building safety.
4. Engage with residents on building upkeep and safety measures.
5. Promote good housekeeping and fire safety practices among residents.
6. Develop and update resident engagement strategies in compliance with regulations.
7. Manage decants proactively, ensuring customer contact and costs are controlled.
8. Manage tenancies according to policies, especially regarding anti-social behaviour, disputes, safeguarding, hoarding, and breaches, including enforcement actions and referrals to statutory agencies.
9. Investigate and resolve tenancy queries, providing advice and guidance.
10. Build relationships with internal and external stakeholders to support residents.
11. Represent A2Dominion at court, meetings, case conferences, forums, evictions, and internal meetings related to buildings, tenancies, and residents.
12. Challenge unacceptable behaviours and escalate safety risks as needed.
13. Provide feedback on contractor performance issues.
14. Ensure strong financial performance by working with the service charge team to produce accurate estimates and manage budgets.

Knowledge, skills, and competencies

Essential:

• GCSEs or equivalent in Maths and English (Grades A*- C)
• Proficient in Outlook, Word, Excel
• Experience in problem-solving for residents, including vulnerable groups
• Experience delivering service to diverse customers
• Excellent communication skills at all levels, including translating complex information for vulnerable customers
• Strong IT skills, data analysis, and reporting abilities
• Full UK driving license

Desirable:

• Experience or willingness to train in building construction and safety, fire safety, building management, anti-social behaviour management, housing law, welfare benefits, safeguarding, and wellbeing practices

Benefits

We offer flexible benefits, including 25 days’ holiday (plus bank holidays), up to 8% pension, flexible working, learning and development, and a £300 annual health and lifestyle allowance. We are committed to diversity and inclusion, actively recruiting disabled applicants and ensuring accessible recruitment processes. We promote equality and welcome applicants from all backgrounds. Join us to contribute to our recovery journey and make a positive impact on our customers’ lives.