Neighbourhood Manager

CIH International Housing Group; Staines-upon-Thames; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading housing association is seeking a Neighbourhood Manager to deliver excellent neighbourhood management for residential buildings. The role involves ensuring compliance with safety standards, engaging with residents, and managing tenancies effectively. With a focus on customer service, you'll play a crucial part in enhancing the living experience for residents while upholding regulatory obligations.

Benefits

25 days' holiday plus Bank Holidays

Up to 8% contributory pension

Flexible working arrangements

Investment in learning and development

Annual health and lifestyle allowance up to £300

Qualifications

• GCSEs or equivalent in Maths and English (Grades A*-C).
• Proficiency in Outlook, Word, and Excel.
• Experience in problem-solving for residents, including vulnerable groups.

Responsibilities

• Complete regular estate inspections and maintain accurate records.
• Ensure buildings comply with statutory obligations and fire safety standards.
• Engage with residents regarding building upkeep and safety measures.

Skills

Problem-solving

Communication

Data analysis

IT skills

Education

GCSEs in Maths and English (Grades A*-C)

Tools

Outlook

Word

Excel

Job description

Neighbourhood Manager

Location: Staines

Salary: £34,285 - £36,089

Contract: Permanent - Full Time - 35 hours

About us

We are one of the UK's leading housing associations. Our vision is to improve people's lives through high-quality homes and services. We operate across London and southern England, providing affordable, private, and social rented homes, student, NHS, and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand. All profits are reinvested into supporting our social purpose, helping to deliver more homes and services for our customers.

Purpose

To deliver excellent, customer-led neighbourhood management for a portfolio of residential and mixed-tenure buildings, fulfilling landlord obligations within regulatory requirements, and providing high-quality tenancy and building management and customer service.

Key responsibilities/deliverables

1. Complete regular estate inspections, maintain accurate records, and address issues promptly.
2. Ensure buildings and systems comply with statutory obligations and fire safety standards.
3. Collaborate with internal departments and external contractors on maintenance activities to ensure building safety.
4. Engage with residents regarding building upkeep and safety measures.
5. Support and enforce good housekeeping and fire safety practices among residents.
6. Develop, implement, and update resident engagement strategies in compliance with regulations.
7. Manage decants proactively, ensuring customer contact and cost management.
8. Manage tenancies according to policies, addressing issues such as anti-social behaviour, disputes, safeguarding, hoarding, and breaches, with appropriate enforcement actions.
9. Investigate and resolve tenancy management queries, offering advice and guidance.
10. Build relationships with internal and external stakeholders to support residents.
11. Represent A2Dominion at court, meetings, case conferences, forums, and evictions, and attend internal meetings related to buildings, tenancies, and residents.
12. Challenge unacceptable behaviours and escalate safety risks as needed.
13. Provide feedback on contractor performance issues.
14. Collaborate with the service charge team to ensure accurate and transparent service charge estimates and effective block management.

Knowledge, skills, and competencies

Essential:

• GCSEs or equivalent in Maths and English (Grades A*-C)
• Proficiency in Outlook, Word, and Excel
• Experience in problem-solving for residents, including vulnerable groups
• Experience delivering services to diverse customers
• Excellent communication skills, capable of translating complex information for vulnerable customers
• Strong IT skills, data analysis, and reporting abilities
• Full Clean UK driving license

Desirable:

• Experience or willingness to train in building construction and safety, particularly fire safety
• Experience or willingness to train in managing buildings, ASB cases, housing law, welfare benefits, and safeguarding practices

Benefits

We offer flexible benefits, salary exchange options, and rewards including:

• 25 days' holiday plus Bank Holidays, increasing to 28 days with service
• Up to 8% contributory pension
• Flexible working arrangements
• Investment in learning and development
• Annual health and lifestyle allowance up to £300

For reasonable adjustments during recruitment, contact [e-mail].

Our commitments

We are a Disability Confident Employer, committed to inclusive hiring, providing accessible recruitment, and making reasonable adjustments. We value diversity and promote equality and inclusivity in our workplace. We welcome applications from all backgrounds.

Join us at A2Dominion to contribute to our recovery journey, creating positive impacts in our customers' lives. If motivated and driven, apply to be part of our team.