Neighbourhood Manager

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking organization as a Neighbourhood Manager, where no two days are the same! You'll be the face of the community, engaging with residents and addressing their needs. Your role involves supporting vulnerable families, conducting property inspections, and ensuring community safety. With a focus on first-class customer service, you'll collaborate with teams to find creative solutions and enhance residents' well-being. Enjoy the flexibility of remote work and the opportunity for professional development, all while making a meaningful impact in the community.

Benefits

Two additional paid volunteering days

Flexible benefits scheme

4 x salary life assurance

Up to 10% pension contribution

Professional development opportunities

Qualifications

• Experience in a customer-facing role, preferably in housing management.
• Ability to manage a diverse caseload and prioritize effectively.

Responsibilities

• Manage housing services and support residents' needs.
• Conduct property inspections and capture feedback for service improvement.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication Skills

Housing Management

Education

Level 3 Qualification in Housing Management

Job description

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Your typical day could start with a welcome visit to new tenants who’ve just moved in, before you go to a Residents’ Association meeting to hear residents’ concerns around local issues on their estate. Then you might be showing some residents how they can access Peabody’s self-service options for managing their account, before heading across to meet a vulnerable resident who needs your help.

As a Neighbourhood Manager, you’ll be the ‘face of Peabody’ and no one day is the same. You’ll be at the heart of your Peabody community, playing a crucial role supporting the practical needs and wellbeing of residents and ensuring community safety. With a particular focus on helping vulnerable residents and families, you’ll actively work with residents in the management of their home and neighbourhoods, developing and improving Peabody’s service to them and ensuring we take full account of residents’ needs.

You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and you’re first rate at building meaningful relationships across the business to enable you to find creative solutions to issues. You’ll need to be in the office for 2-3 days per week and the remaining time you’ll be able to work remotely.

Your role covers all aspects of housing management – everything from estate, scheme and property inspections to identifying issues and capturing feedback to continuously improve our services and customer satisfaction. If you’re creative in your problem-solving, energised by supporting your customers and, like us, committed to helping people flourish, we want to hear from you.

To be successful in this role, you’re:

• committed to first class customer service
• resilient with a positive, flexible, compassionate and can-do approach
• organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively
• experienced within a customer facing role, preferably within housing management and ideally within the social housing sector
• be prepared to undertake a level 3 qualification in Housing Management if not already held.

Here are just a few of the benefits of working at Peabody:

• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution
• the opportunity to broaden your skills and enhance your professional development

This role will require a Basic DBS check.