Neighbourhood Manager

A2Dominion Housing Group Ltd; Ealing; Hybrid; GBP 34,000 - 37,000; Full time

Job summary

An established housing provider seeks a passionate Neighbourhood Manager to enhance community living. In this dynamic role, you will be the face of the organization, directly impacting residents' lives by ensuring their safety and satisfaction. Your responsibilities will include conducting property inspections, managing tenancy issues, and fostering strong relationships with residents. This position offers an opportunity to make a real difference in vibrant communities while working in a supportive and inclusive environment. If you are driven to create positive change and improve residents' lives, this role is perfect for you.

Benefits

25 days’ holiday

Up to 8% contributory pension

Flexible working

Investment in learning and development

Qualifications

• Strong foundation in housing management and building safety.
• Experience in managing tenancy matters and understanding housing law.

Responsibilities

• Conduct inspections to maintain safety and cleanliness standards.
• Support residents with tenancy management and safeguarding concerns.
• Engage with residents and gather feedback for service improvement.

Skills

Housing Management

Building Safety

Tenancy Issues Management

Communication Skills

Problem Solving

IT Skills (Outlook, Word, Excel)

Education

Professional Housing Qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Neighbourhood Manager

Salary: £34,285 - £36,089
Contract: Permanent, 35 hours per week
Location: Staines/Hybrid

About us: A2Dominion is a housing provider operating across Southern England. With a rich history spanning over 70 years, we are committed to creating vibrant, sustainable communities that enhance the lives of our residents. At A2Dominion, we pride ourselves on our values of integrity, innovation, and inclusivity. With a dedicated team of professionals, we consistently strive to exceed industry standards.

Role overview: Are you ready to make a real impact in the heart of vibrant communities? As a Neighbourhood Manager at A2Dominion, no two days will ever be the same. You’ll be the face of the company, directly shaping the lives of residents by providing the support, care, and attention that make their communities thrive!

You’ll play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed-tenure buildings. Your work will directly enhance the safety, wellbeing, and satisfaction of our residents while ensuring compliance with all regulations.

From conducting estate inspections and managing building safety to handling tenancy issues like anti-social behaviour and safeguarding, you’ll be at the forefront of creating vibrant, thriving communities.

If you’re passionate about making a difference, building strong relationships, and driving high-quality service, this is your opportunity to help shape the future of our communities!

Key responsibilities:

1. Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
2. Support residents with tenancy management issues such as anti-social behaviour, disputes, and safeguarding concerns.
3. Work closely with internal departments and external partners to address building maintenance and safety.
4. Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
5. Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
6. Gather feedback from residents to continually improve services and ensure satisfaction.
7. Represent the company in external meetings, attend court proceedings, and support residents through various issues.

More about you:

You’re passionate about making a difference and have a strong foundation in housing management, with experience or a willingness to learn about building safety, fire safety, and tenancy issues. You understand the importance of safeguarding and are committed to helping residents, especially vulnerable groups, feel safe and supported.

You have some experience in managing tenancy matters, such as anti-social behaviour, and an understanding of housing law and regulations, or you’re eager to develop your knowledge in these areas. You thrive in problem-solving, and you’re able to communicate clearly and effectively with residents from all backgrounds, simplifying complex issues when needed. You’re IT-savvy, comfortable with tools like Outlook, Word, Excel, and have an eye for detail when it comes to data.

A clean UK driving licence is essential, and if you don’t already hold a professional housing qualification, you’ll be ready to work towards one. You’re ready to step into a role where your skills will make a lasting impact!

Choosing us is easy: As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

1. 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
2. Up to 8% contributory pension
3. Flexible working
4. Investment in your learning and development.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: [e-mail]. A2Dominion is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements: We recognise that some females will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at [e-mail]. A2Dominion are proud to be a family-friendly employer. Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

This role closes on 6^th January 2025, we reserve the right to close this role upon appointment of the right candidate.