AWS Infrastructure Support Engineer

JR United Kingdom; Metropolitan Borough of Solihull; On-site; GBP 55,000 - 85,000; Full time

Job summary

An established industry player is seeking an experienced AWS Infrastructure Support Engineer to join their public sector project. This role involves enhancing existing tooling to provision desktops and support server functions. The position offers a dynamic environment with opportunities for professional growth. You will provide hands-on support for on-prem infrastructure, automate processes using scripting languages, and manage customer support requests. Join a collaborative team working on innovative projects, utilizing cutting-edge technologies to make a significant impact in the public sector. If you are passionate about technology and eager to learn, this is the perfect opportunity for you.

Benefits

Flexible working hours

Health care plans

Professional development opportunities

Collaborative work environment

Qualifications

• 15+ years in a professional, agile environment.
• Proficiency in AWS technologies and automation tools.
• Experience in managing on-prem infrastructure.

Responsibilities

• Provide hands-on support for infrastructure, including network switches and firewalls.
• Adopt automation using scripting languages for process improvement.
• Manage customer support requests with strong interpersonal skills.

Skills

Windows System Administration

Linux System Administration

Shell Scripting

PowerShell Scripting

Ansible

AWS Technologies

Git

Jira

Confluence

ServiceNow

Education

Bachelor's Degree in Computer Science

Tools

Terraform

Grafana

Prometheus

Jenkins

Job description

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Client:

Mastek

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Position: AWS Infrastructure and on-prem Support Engineer

Location: 4-5 days a week from Solihull with occasional travel to Croydon based on business needs

Security Clearance: SC Cleared / SC Eligible

Company: Mastek

About the Role:

Mastek is seeking an experienced AWS Infrastructure Support Engineer to join our esteemed public sector project on a permanent basis. This role involves extending the existing HDE tooling to provision desktops and supporting server functions for the Birmingham location. As part of an evolving environment, the requirements are subject to change, offering a dynamic and challenging work setting.

Key Responsibilities:

• Provide hands-on support and maintenance for on-prem infrastructure, including network switches, firewalls, Windows desktops, and Linux operating systems.
• Adopt an automation-first approach using scripting languages such as Shell, PowerShell, and Ansible playbook.
• Support infrastructure patching and security vulnerability remediation.
• Diagnose and troubleshoot problems effectively.
• Develop and maintain secured environment practices.
• Manage L2/L3 customer support requests with strong interpersonal skills.
• Shadow the Solutions Team to assist in writing operational procedures supporting the project.

Essential Skills and Experience:

• 15+ years of experience in a professional, agile environment.
• Proficiency in Windows and Linux system administration, including building, hardening, and managing Linux operating systems.
• Experience in automating processes using Shell, Ansible, Python, and PowerShell scripting.
• Expertise in Juniper firewall configuration and patching.
• Proficiency in switch configuration and patching.
• Experience with MS Active Directory configuration and management.
• Hardware asset management, including printer configuration.
• Nexus security scanning.
• Monitoring using Grafana, Prometheus, Alert Manager and Node exporter.
• Back-up and restore monitoring/validation.
• Problem diagnosis, troubleshooting, and fixing through log aggregation and analysis.
• Experience with Git, Jira, Confluence, and ServiceNow for incident and change management.

Desired Skills and Experience:

• 2+ years of experience with a broad range of AWS technologies (e.g., EC2, RDS, ELB, EBS,EFS, S3, VPC, Glacier, IAM, CloudWatch, KMS) to develop and maintain an AWS-based cloud solution, with an emphasis on best practice cloud security.
• Expertise in provisioning infrastructure using Terraform and VMs with tools such as Vagrant.
• Solid experience as a DevOps Engineer in a 24x7 uptime AWS environment, including automation experience with configuration management tools.
• Knowledge of Jenkins pipeline using Groovy script.
• Knowledge of Windows System Update Service and DFS Replication.
• Experience with Windows Group Policy Objects and access/permissions control via GPO.
• Experience in automating and codifying the installation of software packages.
• Extensive experience in supporting business critical infrastructure.
• Self-starter, comfortable working in both process-driven and ambiguous environments.
• Experience and passion for working within Central Government and other sectors.
• Proven capability of working successfully with customer stakeholders and end-users, quickly building successful relationships, and establishing credibility.
• Passion for digital and technology, with the drive and determination to continually learn new things and develop yourself and others.
• Strong written, presentation, and verbal communication skills, with a high degree of attention to detail.
• Strong organizational skills, with the ability to work independently in a highly collaborative, team-based environment.
• The right to live and work in the UK, be a British national (ideally not dual nationality) and have lived in the UK to obtain SC clearance.

What We Are Looking For:

• Ability to manage and build relationships with teams, relevant stakeholders, and third-party sub-contractors utilizing effective and appropriate governance mechanisms.
• Drive outcomes and business value, coordinate activities across teams to establish pace of delivery.

Why Join Us?

• Work on innovative projects in the public sector.
• Be part of a collaborative and high-performing team.
• Opportunity to work with cutting-edge technologies and methodologies.

If you are a passionate AWS Infrastructure Support Engineer with the required skills and experience, we would love to hear from you. Apply now to join our team and contribute to exciting and impactful projects.