Customer Service Advisor - Uncapped Commission

JR United Kingdom; Pontypridd; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic Sales Team in Pontypridd. This exciting role offers uncapped commission and a starting salary that increases with experience. You'll engage with customers, enhancing their digital lives by discussing suitable products without hard sales. With flexible working options, including the ability to work from home, this position is perfect for confident communicators looking to make a difference. Enjoy comprehensive benefits, including 24/7 online GP access and generous family leave policies, all while supporting your career development.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full and half pay

Discounts on EE & BT products

Support for career development

Volunteering days

Optional private healthcare

Dental coverage

Qualifications

• Confident communicator with strong interpersonal skills.
• Ability to engage and build relationships with customers.

Responsibilities

• Engage with customers over the phone to discuss suitable products.
• Provide support to enhance customers' digital lives.

Skills

Communication Skills

Relationship Building

Negotiation Skills

Job description

Customer Service Advisor - Uncapped Commission, Pontypridd

Client: EE

Location: Pontypridd, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Job Views: 4

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Type: Full time, Permanent

Salary: £25,087 rising to £25,684 at 9 months, plus uncapped commission

Hourly rate: £12.82

If you’re a confident communicator who enjoys asking questions and building relationships, this role may be for you. Whether you have extensive life experience or are adept at negotiating daily family mealtime meltdowns, your transferable skills can succeed in a sales advisor role with EE. We will provide training to help you confidently discuss our products and services.

This role does not involve 'hard sales'. You will engage with customers over the phone, helping enhance their digital lives by discussing suitable products. Join our Sales Team in Merthyr and utilize your skills!

We understand that life is dynamic. Like most roles at EE, this opportunity offers flexibility. We aim to support your success by allowing you to schedule your breaks, bank time, and occasionally work from home.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year, supporting all parents.
• Discounts on EE & BT products, including mobile and broadband.
• Support for career development—your growth is our priority.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.