Customer Service Advisor - Uncapped Commission (Merthyr Tydfil)

JR United Kingdom; Merthyr Tydfil; On-site; GBP 25,000 - 26,000; Full time

Job summary

Join a dynamic team as a Customer Service Advisor in Merthyr Tydfil, where your communication skills will shine! This role offers a competitive starting salary with opportunities for growth and uncapped commission. You'll engage with customers to enhance their digital experiences and provide tailored solutions. Enjoy a flexible work environment that supports your personal commitments, along with a range of generous perks including healthcare, family leave, and career development opportunities. Step into a fulfilling career that values your contributions and supports your growth!

Benefits

Online GP access

Paid carer’s leave

Equalised family leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare

Optional Dental Insurance

Qualifications

• Confident communicator with a knack for building relationships.
• Experience in customer service or sales roles preferred.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Provide information on products and services tailored to customer needs.

Skills

Customer Service

Communication Skills

Sales Skills

Negotiation Skills

Job description

Customer Service Advisor - Uncapped Commission (Merthyr Tydfil), Merthyr Tydfil

Client:

EE

Location:

Merthyr Tydfil, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Full time: Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.

What’s in it for you?

• A great starting salary of £25,087 rising to £25,684 at 9 months in role, plus incentives and bonuses.
• Online GP – giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market-leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to colleagues caring for family or friends who are disabled, ill, or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave, providing all parents 18 weeks full pay and 8 weeks half pay in the first year, regardless of how they choose to grow their family
• Huge discounts on EE & BT products, including Mobile and Broadband – saving hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and support you in achieving your career goals
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental to protect you and your family

Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.

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Created on 08/05/2025 by JR United Kingdom