Customer Service Advisor - Uncapped Commission (Tredegar)

JR United Kingdom; Tredegar; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Advisor to join their dynamic team in Tredegar. This full-time role offers a competitive starting salary with opportunities for growth and uncapped commission. You will engage with customers, helping them discover products that enhance their digital experiences. The company values flexibility, allowing you to manage your breaks and offering occasional home working options. With extensive training and support for career development, this is an exciting opportunity for those who enjoy building relationships and providing exceptional service.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family leave with full and half pay

Huge discounts on EE & BT products

Career development support

Volunteering days

Optional private healthcare

Optional dental insurance

Qualifications

• Confident communicator with strong interpersonal skills.
• Ability to build relationships and negotiate effectively.

Responsibilities

• Engaging with customers over the phone to enhance their digital lives.
• Discussing and recommending suitable products and services.

Skills

Customer Service

Sales Skills

Communication

Job description

Customer Service Advisor - Uncapped Commission (Tredegar), Tredegar

Client: EE

Location: Tredegar, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Type: Full time, Permanent

Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission

Hourly rate: £12.82

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Join our Sales Team in Merthyr!

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, including scheduling your own breaks, banking time, and the option of occasional home working.

What’s in it for you?

• Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by EE.
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends.
• Family leave: 18 weeks full pay and 8 weeks half pay in the first year, for all parents.
• Huge discounts on EE & BT products, saving hundreds of pounds every year.
• Support in carving your career path; we’re passionate about developing our people.
• Volunteering days to give back to your community.
• Optional private healthcare and dental insurance for you and your family.