Clinical Services Manager

Health and Care Management Ltd; Croydon; Hybrid; GBP 36,000 - 44,000; Full time

Job summary

A leading company in rehabilitation services is seeking a Clinical Services Manager on a fixed-term contract for maternity cover. This role involves team management, client account oversight, and ensuring quality patient care. Applicants should have a clinical degree and relevant management experience. Join us in making a difference in healthcare delivery.

Benefits

25 days annual leave

Your birthday off

6% company pension contribution

Bike to Work Scheme

Enhanced Maternity/Paternity/Adoption and Shared Parental leave

2 voluntary days per year

Long Service Awards

CPD opportunities

Qualifications

• Evidence of customer or account management experience in the healthcare or insurance industry.
• 2+ years of people management experience.
• Ability to work with datasets and software platforms.

Responsibilities

• Oversee the operational management of 6-8 direct reports.
• Manage accounts for Aviva Health and associated insured clients.
• Ensure high standards of patient care and compliance with healthcare regulations.

Skills

Customer/Account Management

People Management

Problem Solving

Analytical Skills

IT Proficiency

Education

Degree level or equivalent professional qualifications

Clinical degree

Tools

Microsoft Office

Job description

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Location: Croydon or Manchester (hybrid working)

Salary: £36-44k depending on experience

Full-time, 10 month fixed term contract for Maternity cover

The Clinical Services Manager is part of the Insured Health Management team, having direct line management responsibility for a small team as well as managing key client accounts and customer relationships. This role is a fixed term contract to cover Maternity Leave.

Key Responsibilities:

• Operational Line Management: Oversee the operational management of 6-8 direct reports.
• Account Management: Manage accounts for Aviva Health and associated insured clients alongside other management staff, supporting all activity to meet or surpass expectations.
• Relationship Building: Build and maintain strong relationships with key stakeholders to ensure alignment and support for clinical services.
• Service Delivery: Ensure high standards of patient care and compliance with healthcare regulations, driving achievement of contractual service standards.
• Staff Development: Lead, mentor, and manage clinical staff, including conducting performance reviews.
• Budget Management: Contribute to delivering against departmental budget targets, including revenue, growth, profit, and spend.
• Management Information (MI): Complete routine customer MI reports to track performance and inform decision-making, producing other key service content that helps showcase HCML’s high standards of care & performance.
• Client Activity: Analyse client service usage to identify trends and areas for improvement, present information, insights and solution opportunities to stakeholders in a clear and actionable manner.
• In-Business: Review operational & digital processes, collaborating with internal stakeholders to optimise service delivery (including with quality & governance), deliver contract performance and support budget achievement.

Essential Skills and Experience:

• Education: Degree level or equivalent professional qualifications (desirable).
• Clinical Degree: A clinical degree and experience in a healthcare (specifically, musculoskeletal rehabilitation) environment is advantageous (desirable).
• Customer/Account Management: Evidence of customer or account management experience (insurance/healthcare industry is desirable).
• Management: Demonstrable (2+ years) evidence of people management skill, including with staff (& self) development and engagement.
• Initiative: Demonstrated ability to work independently and meticulously, proactively solving problems and delivering results.
• Data: Ability to work effectively with varying datasets and software platforms, applying analytical and presentation skills.
• Commercial: Experience with finance/commercial modelling and customer negotiations (desirable).
• IT Proficiency: Proficiency with all core Microsoft Office packages (Word, Excel, PowerPoint).

About Company

• HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care.

DE&I

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships

• 25 days annual leave
• Your birthday off
• 6% company pension contribution
• Bike to Work Scheme
• Enhanced Maternity/Paternity/Adoption and Shared Parental leave
• 2 voluntary days per year
• Long Service Awards
• CPD opportunities