Senior MI Analyst

TN United Kingdom; Leicester; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior MI Analyst to join their Incident Business Systems Team. This role involves creating and enhancing reporting systems to improve business performance and reduce customer detriment. You will take ownership of report implementation, support management with accurate analysis, and mentor junior analysts. The ideal candidate will have strong SQL skills, experience with BI tools like Power BI and Tableau, and a keen attention to detail. This innovative firm offers a hybrid working model, allowing for flexibility while contributing to impactful projects.

Qualifications

• Experience in BI Reporting and Visualisation Tools.
• High level of SQL ability and data engineering experience.

Responsibilities

• Create and enhance reporting and analysis to reduce business impact.
• Support projects with expertise in reporting systems.

Skills

SQL

Problem Solving

Critical Thinking

Attention to Detail

Change Management

Education

Experience at Senior Level

Tools

Cognos

Power BI

Tableau

Looker

Azure Data Lake

Azure Data Factory

Azure Synapse Analytics

Data Bricks

Business Objects

Power Pivots

Job description

Salary: £32,106 - £34,080 per annum (dependent on experience)

Shift: Monday to Wednesday 9am to 5pm, Thursday 9am to 4.45pm & Friday 9am to 5pm (36 hours per week)

Location: Radar Road, Leicester (with travel between sites)
Hybrid: 2 / 3 days per week onsite

As a Senior MI Analyst within the Incident Business Systems Team, supporting Senior Management, your role involves creating and enhancing new reporting and analysis using various systems to reduce customer detriment and business impact through swift and accurate analysis.

What you’ll be doing:

• Take ownership of report implementation from understanding and clarifying requirements through to development and implementation.
• Support project with expertise and knowledge of reporting systems advising of best practices and optimum set up of data structures.
• Create, analyse and then provide accurate management information/reporting and forecasting as required by the department/business on a daily/weekly/monthly and adhoc basis within the timescales agreed.
• Interpret and communicate factual and accurate findings, along with your recommendations for improvement to the management team.
• Pitch the tone of your audience and have the ability to communicate complex/technical information in layman's terms.
• Take initiative to seek new methods and present solutions to problems for management to consider.
• Create business models to continually assess the performance/costs of current suppliers and provide recommendations to assist with budgeting, cost control and future contracts.
• Produce and understand departmental KPI’S in line with Senior Management requirements.
• Act as an initial point of contact for other areas of the business in relation to contract and system queries.
• Act as a mentor and support the development of junior Analysts.
• Have a flexible approach to working hours in line with the business needs/requirements.

Who we’re looking for:

• Previous experience at a senior or similar level.
• BI Reporting and Visualisation Tool. knowledge/experience - Cognos, Power BI, Tableau, Looker etc.
• High level of SQL ability.
• Problem solving capabilities/critical thinking.
• High attention to detail.
• Experience of working with Contact Centre Metrics.
• Experience of change management.
• Experience in working with Microsoft Azure Platform eco-system ( Azure data lake , Azure data factory, Azure Synapse Analytics , Data bricks , Power BI etc) would be highly desirable.
• Experience in Data Engineering for Data Quality, Data Lineage, Data Governance.
• Having knowledge and experience of SQL, Access, Business Objects and Power Pivots.

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Created on 08/05/2025 by TN United Kingdom