Senior Case Manager | Market Harborough, UK

Ultimate Banking; Market Harborough; Hybrid; GBP 30,000 - 37,000; Full time

Job summary

An established industry player is seeking a Senior Case Manager to join their dynamic team in Market Harborough. This role offers a hybrid working arrangement, allowing you to balance your office and remote work effectively. You will manage a caseload of mortgage applications, ensuring that each case is processed efficiently and in line with lending policies. With a focus on relationship management and communication, you'll collaborate with various stakeholders to enhance customer outcomes. If you're ready to elevate your career in a supportive environment that values your expertise, this opportunity is perfect for you.

Benefits

27 days holiday

Pension scheme

Medical insurance

Flexible working hours

Qualifications

• Extensive experience in processing mortgages and assessing cases.
• Strong communication skills essential for managing relationships.

Responsibilities

• Allocate and assess mortgage applications based on skills.
• Support underwriting team for smooth progression of applications.
• Identify risks during initial assessments of mortgage applications.

Skills

Mortgage Processing

Case Management

Communication Skills

Relationship Management

Risk Assessment

Job description

Senior Case Manager

Location: Ultimate Banking, Market Harborough, United Kingdom

Position: Senior Case Manager

Location Details: Leicestershire/Hybrid

Salary: Up to £37k

Job Description

Are you an experienced Mortgage Case Manager seeking the next step in your career? Do you want to take on more responsibility within a team and develop relationships both internally and externally? If so, this could be the right role for you.

Our client, based in a modern office on the outskirts of Market Harborough, offers a flexible, hybrid working approach. They provide a wide range of mortgage lending services, with the Case Management team responsible for processing, assessing, and making decisions on new mortgage cases and decisions in principle.

Working in a team of 3-4, this hands-on role involves managing your own mortgage caseload, reviewing, and allocating new mortgage cases submitted to the team.

Responsibilities

1. Allocate new decision in principle applications and mortgage applications, ensuring cases are assigned based on skills and experience.
2. Assess new decision in principle enquiries in line with lending policies and underwriter guidance.
3. Support the underwriting team to ensure smooth progression of mortgage applications.
4. Conduct initial assessments for decisions in principle on Case Hub and pass cases to underwriters for full assessment.
5. Identify key risks in mortgage applications during initial assessments.
6. Develop positive relationships with stakeholders to achieve successful customer outcomes.
7. Identify process improvements and provide feedback to relevant teams for continual enhancement.

This role is ideal for someone with extensive experience in processing mortgages, assessing cases, and making decisions in principle. Strong communication skills and the ability to manage relationships internally and externally are essential.

Benefits

• Competitive salary
• Hybrid working (preferably Wednesdays and Thursdays at the head office, with remote work the rest of the week)
• 27 days holiday (rising with service)
• Pension scheme
• Medical insurance
• And more!

If you're ready to take the next step in your career, apply today!

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