Customer Service Advisor

TN United Kingdom; Hailsham; On-site; Full time

Job summary

A leading organization in the retail industry is seeking a Customer Service Advisor in Hailsham. The role involves delivering exceptional service, managing customer records, and collaborating with teams to resolve issues. Ideal candidates will possess strong communication and organizational skills, with a background in customer service. This position offers a supportive environment and competitive pay.

Benefits

Supportive and professional environment

Qualifications

• Background in Customer Service or a related field.
• Excellent communication skills, both written and verbal.

Responsibilities

• Deliver top-tier customer service via phone, email, and face-to-face interactions.
• Manage and update customer records with accuracy.
• Collaborate with the Customer Service team to solve client issues.

Skills

Communication

Organisational Skills

Multitasking

Education

Background in Customer Service

Job description

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Our client is a large organisation within the retail industry and based in Hailsham.

Job Description

As a Customer Service Advisor your responsibilities will include:

• Deliver top-tier customer service via phone, email, and face-to-face interactions.
• Manage and update customer records with accuracy and attention to detail.
• Collaborate closely with the Customer Service team to solve client issues efficiently.
• Process customer orders and handle any related queries.
• Coordinate with other departments to ensure timely delivery of services.
• Prepare reports and documentation as required.
• Contribute to team meetings and strategy planning sessions.
• Maintain a high level of knowledge about our products and services.

The Successful Applicant

A successful Customer Service Advisor should have:

• A background in Customer Service or a related field.
• Excellent communication skills, both written and verbal.
• Strong organisational and multitasking abilities.

What's on Offer

• An estimated hourly salary range of £13 - £14.50/hour
• Opportunity to work in a supportive and professional environment.