Shop Manager

TN United Kingdom; Croydon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a Shop Manager, where you will lead a team to provide exceptional service across various channels. You will be responsible for team performance, customer satisfaction, and maintaining shop standards. Enjoy competitive pay, benefits, and a supportive culture that values diversity and inclusion.

Benefits

Colleague discount of up to 50% on products

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Holiday entitlement that grows with your career

Pension scheme with up to 7% employer matching

Confidential employee assistance app

Long service awards

Savings and discounts for shopping

Qualifications

• Experience as a Supervisor or Line Manager in retail or food-on-the-go.
• Track record of delivering excellent customer service.

Responsibilities

• Lead the team to deliver excellent results and maintain high standards.
• Monitor wage controls, waste controls, and customer service standards.
• Participate in food preparation and serve customers.

Skills

Customer Service

Team Leadership

Inclusivity

Job description

About the role

Join us as a Shop Manager and you’ll lead and motivate your team to deliver fast and friendly service to our customers. We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll be responsible for ensuring customers have a brilliant experience when shopping with us—whether they order in-store or online. During a typical day, you can expect to:

1. Lead the team to deliver excellent results and maintain high standards of the shop
2. Drive high performance through recruitment, training, development, and colleague engagement
3. Monitor wage controls, waste controls, and customer service standards
4. Participate in food preparation and serve customers
5. Ensure the shop is clean, well-stocked, and welcoming

What we can offer you

1. Competitive pay plus commission
2. Colleague discount of up to 50% on Greggs products for you and a family member
3. Free hot drinks during your shift
4. Paid breaks to recharge
5. Sharing 10% of all profits with colleagues
6. Health and Wellbeing App with Remote GP and Physiotherapy services
7. Holiday entitlement that grows with your career
8. Colleague share plans to invest and save
9. Pension scheme with up to 7% employer matching
10. Confidential employee assistance app and helpline
11. Long service awards for milestones
12. Savings and discounts for shopping, leisure, and wellbeing

About you

If you have a track record as a Supervisor or Line Manager, experience delivering excellent customer service, and have worked in a food-on-the-go or retail environment, this could be the role for you. You should also support an inclusive culture—recognizing and valuing diversity. If you’ve developed teams and fostered inclusion, you’ll fit right in. Apply now and take the next step in your career!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome at Greggs. We want all colleagues to feel valued and be themselves at work. Learn more about us here.