Project Coordinator

Advanced Water Infrastructure Networks; Braintree; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing company in the NAV marketplace seeks a detail-oriented Project Coordinator. This role involves customer interaction, data management, and administrative support. Ideal candidates are confident communicators with strong organisational skills, eager to contribute to a collaborative environment.

Qualifications

• Confident communicator with strong organisational skills.
• Proactive mindset with a fast-learning ability.
• Experience working with data and reporting.

Responsibilities

• Act as first point of contact for customer inquiries.
• Produce and manage detailed customer reports.
• Support data flow between stakeholders.

Skills

Communication Skills

Organisational Skills

Numerical & Data Skills

Tools

Excel

GIS

SharePoint

Job description

Are you a fast learner who thrives on problem-solving and working in dynamic environments? Do you enjoy tackling challenges, building strong relationships, and working with data? If so, this could be the role for you!

We are currently seeking an adaptable and detail orientated Project Coordinator to join our team at Advanced Water Infrastructure Networks (AWIN). This role is crucial in maintaining strong relationships with developers, residential customers, and stakeholders, while ensuring seamless administrative and customer support services. If you enjoy communicating both verbally and in writing, thrive in a dynamic environment, and want to contribute to a growing company, we want to hear from you.

What will you be doing?

As a Project Coordinator, you’ll be at the heart of our administrative and customer service operations. Your key responsibilities will include:

• Customer Interaction: Acting as the first point of contact for non-billing customer inquiries during working hours, ensuring all communications are logged, managed, and escalated when necessary.
• Data Management & Reporting: Producing and managing detailed customer reports, updating internal systems, and maintaining accurate data records.
• Administrative Excellence: Supporting the flow of data between developers, contractors, customers, and other stakeholders, while ensuring timely and accurate uploads to AWIN’s systems.
• System & Process Development: Developing and integrating new processes into the business, including managing trackers and ensuring all data, timelines, and contact details are accurate and up to date.
• Collaboration & Support: Assisting the wider team with ad hoc tasks and collaborating across departments to adapt to evolving business needs.
• Out-of-Hours Support: Being part of the major incident response team, supporting water quality incident responses and coordinating alternative supply delivery. (When required)

The Person:

To succeed in this role, you should be a confident communicator with strong organisational skills and a proactive mindset. We are looking for individuals who have:

• Fast-Learning Mindset: A willingness to quickly understand new systems, processes, and industry-specific knowledge.
• Numerical & Data Skills: Strong mathematical aptitude and experience working with data & reporting.
• Proficiency in Excel: Confidence in using Excel
• Communication Skills: Clear written and verbal communication for reports and stakeholder engagement.
• Organisational Skills: The ability to handle multiple priorities, maintain accuracy, and meet deadlines.

Desirable Skills:

• Experience with GIS and SharePoint will be an advantage.

Why Join Us?

As a growing company in the NAV marketplace, AWIN offers a unique opportunity to contribute to a start-up environment where your role has the potential to evolve as the business develops. Reporting to the Head of Commercial, the successful candidate will gain exposure to diverse aspects of the business and be encouraged to contribute across departments.

If you’re a flexible, driven individual who enjoys working in a collaborative environment, apply now to become an integral part of AWIN’s success!

Our Business

Regulated by Ofwat, Advanced Water Infrastructure Networks are an independent water company, providing clean water and wastewater services to customers in new-build residential developments across England and Wales, as well as smooth asset adoption for our developer clients.

Our Values

Working within Advanced Water Infrastructure Networks is a rewarding place to be. We spend a lot of time at work and we know the importance of spending that time working towards a common purpose. Supporting our staff is a key priority, balancing the demands of a growing business with its staff welfare.