Customer Advisor

TN United Kingdom; Stratford-upon-Avon; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll enhance customer experiences through effective communication and teamwork. With full training provided, you'll thrive in a fast-paced environment while enjoying various employee benefits, including discounts and a retirement savings plan.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay for maternity, paternity, and adoption

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Thrive in a fast-paced environment.
• Understand the importance of details in customer interactions.
• Desirable: Experience in customer care.

Responsibilities

• Assist customers and provide product recommendations.
• Manage product displays and ensure smooth store operations.
• Collaborate with team members to maintain store cleanliness.

Skills

Communication

Teamwork

Customer Care

Job description

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The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge, this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:

• Help our customers and put them at ease; listen to their needs, answer questions, advise on products, recommend items, or offer a basket — the little things that make a difference.
• Get to know our in-store offers and schemes, and promote them to enhance customer experience.
• Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, or assisting with stock in the stock rooms.
• Collaborate with team members to maintain a clean and presentable store environment.
• Receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed:

• Full training is provided; we are looking for individuals who:
• Thrive in a fast-paced, varied environment.
• Communicate and listen effectively.
• Enjoy working as part of a team and promoting collaboration.
• Understand that small details matter in customer interactions.
• Want to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and delivering excellent service (not mandatory).

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay for maternity, paternity, and adoption, plus a gift for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Discover more benefits at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive workplace.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time or job share options and can provide reasonable adjustments during the application process.