Customer Team Member

TN United Kingdom; Warrington; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading company as a Customer Team Member, where you will provide excellent service while enjoying benefits like a 30% discount on products, paid training, and a pension scheme. This role involves working in a friendly team, assisting customers, and ensuring store compliance. Flexible shifts are available, making it suitable for those who enjoy a dynamic work environment.

Benefits

30% discount on Co-op products

10% discount on other brands

Pension scheme with up to 10% employer contributions

31 days of holiday

Virtual healthcare services

24/7 employee assistance service

Paid training

Cycle-to-work scheme

Qualifications

• Must be aged 18 or over.
• Genuine care for customers and members’ needs.

Responsibilities

• Provide friendly and thoughtful service.
• Support colleagues and solve problems.
• Ensure the store is safe and compliant.

Skills

Customer Service

Problem Solving

Flexibility

Job description

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Working pattern:

3 to 4 shifts out of 7, scheduled between 6am and 12pm. Role includes working in our in-store bakery, details to be discussed at interview.

Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

About the role:

We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll enjoy benefits such as 31 days holiday, a pension scheme with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and on the shop floor, re-stocking shelves, and cleaning spillages.

Our commitments:

At Co-op, we focus on fairness for our members and communities. We support your physical, mental, and financial wellbeing with market-leading policies to assist you through various life events.

What you'll do:

• Provide friendly and thoughtful service, responding to queries and promoting Co-op products and Membership.
• Support colleagues and solve problems to improve the shopping experience.
• Ensure the store is safe and compliant, with correct stock levels, pricing, and temperature control.
• Assist in introducing new products and services, sharing experiences with colleagues.
• Get involved in community activities and events.

This job would suit people who have:

• A genuine care for customers and members’ needs.
• Great people skills and the ability to build positive relationships.
• A positive approach to change and problem solving.
• The flexibility to work various shifts.

Why Co-op?

• 30% discount on all Co-op products and 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a percentage of your pay as you earn.
• 31 days of holiday, including bank holidays (pro rata for part-time).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Paid training and support for your development and career growth.
• Rotas shared three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace:

We aim to build diverse teams and welcome applications from everyone. We strive for inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities we serve. If you have a disability, we can make reasonable adjustments during recruitment. We are part of the Disability Confident scheme and will offer interviews to disabled candidates who meet minimum criteria. Please indicate if you'd like to be considered under this scheme when applying. We will also ask about any reasonable adjustments needed during the recruitment process.