Field Account Manager

Daisy Communications; Maidstone; Remote; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to drive growth and enhance customer relationships. In this field-based role, you will leverage your telecoms expertise to cross-sell products and ensure customer satisfaction. With a focus on account management, you will engage with clients regularly, address their needs, and provide tailored solutions. This company, recognized as the UK's top telecoms provider, offers a supportive environment and numerous benefits, including generous holiday allowances and professional development opportunities. If you're passionate about customer service and sales, this is the perfect opportunity for you.

Benefits

25 days holidays plus bank holidays

Holiday purchase scheme

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers

Discounted Medicash membership

Access to discounts at retailers

Additional day off on birthday or wedding

Qualifications

• Experience in telecoms with large customers is essential.
• Strong account management skills are required.

Responsibilities

• Achieve net growth and increase product penetration through cross-selling.
• Manage existing customer base and ensure high levels of service.

Skills

Telecoms experience

Account Management

Sales process understanding

Customer service skills

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Location: Field Based - South
Salary: Up to £40,000 with uncapped commission + Plus Company Car/Car Allowance
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

1. To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers

• It is your responsibility to ensure you see your customer every 3 months for account reviews.
• It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
• To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
• By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
• It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
• All quotes must be completed through the new Daisy Central system, or on the templates provided by the business.
• To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
• All quotes to customers must be provided within 48 hours of meeting SAT.
• To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
• Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.

2. Managing your existing base – customer service responsibilities

• It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
• The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
• Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
• If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action.

Qualifications

• Telecoms experience is required on large size customers.
• Experience in Account Management.
• Clear understanding of the objectives of commercial businesses across multiple verticals.
• An understanding of sales process.
• Can demonstrate the sales process.
• Can clearly articulate Daisy’s core vision/competencies and product portfolio.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• Holiday purchase scheme.
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you're getting married.