Customer Support Administrator

TN United Kingdom; Leeds; On-site; GBP 30,000 - 32,000; Full time

Job summary

A leading company in the Hospitality Industry, located in Leeds, is seeking a motivated individual to assist in providing quotations and managing supplier relationships. The role requires excellent communication and organizational skills, with a focus on detail and flexibility in a fast-paced environment.

Qualifications

• Excellent communication skills required.
• A purchasing background would be an advantage.

Responsibilities

• Understanding client’s drawings and tender documents.
• Providing detailed and accurate quotations using Excel.
• Liaising with suppliers to source products.

Skills

Communication

Organization

Negotiation

Attention to Detail

Initiative

Tools

Excel

Job description

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Salary: £30,000 to £32,000 per annum, depending on experience

Leeds LS10, West Yorkshire

Permanent: Full Time

Profile

Our client, based on the outskirts of Leeds, is a market leader in the Hospitality Industry. They manufacture and fit out hotels with bespoke furniture & soft furnishings for clients such as Hilton, Marriott, Sheraton, Holiday Inn & Crowne Plaza.

The company operates within a dynamic and fast-paced environment, and they are looking for a friendly, approachable individual who is flexible and highly organized with excellent communication skills.

Key Responsibilities:

1. Understanding and interpreting client’s drawings and tender documents.
2. Working closely with the sales team to obtain information and understand requirements for quotes.
3. Using Excel to provide detailed and accurate quotations for clients.
4. Liaising with new and existing suppliers to source products and obtain accurate information regarding pricing and lead times.
5. Organizing and prioritizing daily workloads.
6. Negotiating prices with suppliers.
7. Assisting the estimator with costing of bespoke furniture.
8. Scheduling furniture for projects.
9. Updating internal systems and maintaining an organized and efficient working area for the team.
10. Answering calls and greeting visitors when needed.
11. Providing support to the Project Managers.
12. A high-energy, motivated, and dependable individual with excellent communication skills.
13. Able to perform calmly under pressure and maintain attention to detail.
14. A purchasing background would be an advantage but not essential.
15. Knowledge and understanding of manufacturing.
16. Excellent telephone manner with a good aptitude to build relationships with suppliers.
17. Computer literate – Must be competent in the use of Excel.
18. Able to show initiative and manage own workload.