Assistant Manager Retail

TN United Kingdom; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. The role involves leading a team, ensuring efficient business operations, and adapting to customer needs. Candidates should have experience in a customer-facing environment and demonstrate strong leadership skills.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Experience leading a team in a customer-facing setting.
• Understanding of performance goals through inspiring and coaching.
• Collaborative personality for team-centered environment.

Responsibilities

• Lead team to deliver business growth and customer care.
• Manage stock availability and control costs.
• Conduct reviews and audits for safety.

Skills

Team Leadership

Customer Care

Coaching

Collaboration

Job description

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Assistant Manager Role

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by connecting with customers to understand their needs. Working across retail and pharmacy, you will lead and inspire your team by demonstrating leadership skills on the shop floor, showcasing how to provide brilliant service and care.

Key responsibilities:

1. Lead your team to deliver business growth by providing care to our customers and patients.
2. Be responsible for the performance and development of your team through regular coaching and reviews.
3. Ensure a sustainable and efficient retail and pharmacy business in your store by managing stock availability, controlling costs, minimizing loss, and meeting customer expectations.
4. Conduct regular reviews, audits, and risk assessments to protect patient and public safety.
5. Interpret data, trends, and insights to work quickly and adapt to changing customer needs.

What you’ll need to have:

• Experience leading a team in a customer-facing setting.
• Understanding of how to achieve performance goals through inspiring and coaching a team.
• A collaborative personality and ability to succeed in a team-centered environment.

It would be great if you also have:

• Experience working within community pharmacy.
• Confidence in navigating and embracing new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer a great range of additional benefits to suit you. Find out more at boots.jobs/rewards. Please note, salary estimates on third-party sites are not endorsed by Boots and may not be accurate.

Why Boots?

We foster an inclusive working environment where consideration and diversity help everyone reach their full potential. We are proud to be an equal opportunity employer, embracing diversity and providing a positive workplace for all. Together, we aim to change for the better.

What's next?

If you apply, you will be invited to complete a timed online assessment. Afterward, our team will review your application and contact you. We are open to discussing part-time and job share options during the application process. We also provide reasonable adjustments during the application and interview process to support you.

This role requires a successful pre-employment check, which may include DBS, PVG, or Access NI checks, depending on your location. Boots is a Ban the Box employer and considers applicants with criminal convictions on a case-by-case basis.