Boutique Store Manager

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a dynamic, sustainable fashion brand as a Boutique Store Manager in London. Lead store operations, drive sales, and maintain exceptional customer service while fostering a positive team environment. Ideal candidates are passionate about sustainable fashion and possess strong leadership skills.

Benefits

Clothing allowance

50% staff discount

Qualifications

• Charismatic personality with exceptional interpersonal skills.
• Demonstrated leadership and team management skills.
• Passion for sustainable fashion and knowledge of industry trends.

Responsibilities

• Drive sales and maintain customer service excellence.
• Hire, train, and assess store employees.
• Oversee stock and manage store operations.

Skills

Leadership

Customer Service

Communication

Organisational Skills

Interpersonal Skills

Job description

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Are you ready to take your career in retail to the next level?

We are excited to announce an opportunity for an ambitious and dedicated individual to join our team as a Boutique Store Manager at SIRPLUS. If you are currently working as a supervisor or assistant store manager and aspire to lead and grow with a dynamic, sustainable fashion brand, this could be your chance!

At SIRPLUS, we're passionate about slow fashion and committed to sustainable growth. We are seeking a Boutique Store Manager who can take ownership of one of our London stores, driving sales, maintaining impeccable customer service, and ensuring that our brand continues to thrive.

Mission:

As a Boutique Store Manager, you will be responsible for the day-to-day operations of one of our London stores. Your role will include:

• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employee's productivity and performance
• Maintain orderly, presentable appearance of the store
• Oversee stock and store operations
• Managing the visual display of the store to showcase our products beautifully
• Reviewing sales and feedback, collaborating with the line manager, buying, merchandising, and marketing teams to meet brand goals
• Maintaining POS systems, including iPads, card machines, and marketing materials
• Ordering supplies as necessary to keep the store running smoothly
• Maintaining a high level of customer service, consistently exceeding customer expectations
• Regularly reviewing our procedures and suggesting improvements
• Handling refunds/exchanges efficiently
• Liaising with our Warehouse Team to ensure orders are processed smoothly

Requirements:

To succeed in this role, you should possess:

• A charismatic personality with exceptional interpersonal skills.
• Demonstrated leadership and team management skills
• Strong customer service and communication abilities
• Passion for sustainable fashion and knowledge of current industry trends
• Excellent organisational and multitasking skills
• Ability to work well under pressure in a fast-paced environment
• Self-starter mentality, capable of working independently
• Flexibility to work
• Customer-centric with a positive attitude
• Currently working as a Supervisor/ Assistant manager

The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Details:

In return for your dedication and commitment, we offer:

• A clothing allowance to keep you stylish
• 50% staff discount on our premium products
• A central London store location where you'll be based

If you are ready to embark on a fulfilling journey with SIRPLUS and help us shape the future of sustainable fashion, we invite you to join our talented and creative team. Send your CV and a compelling cover letter detailing why you're the perfect fit for this role to [emailprotected]