Operations Manager

Konecranes Demag UK Ltd; West Bromwich; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead operational activities in West Bromwich. This pivotal role combines leadership with a strong focus on safety and customer service, ensuring that operational goals are met while maintaining high productivity. The ideal candidate will possess an engineering background, experience in the lifting equipment sector, and a passion for safety. Join a dynamic team dedicated to excellence and contribute to a culture of safety and customer satisfaction. This role offers a competitive salary and a range of attractive benefits, making it a perfect opportunity for career growth.

Benefits

Company Car

Annual Bonus

Pension Plan

Life Assurance

Income Protection Insurance

Employee Shares Save Scheme

25 Days Annual Leave + Bank Holidays

Retail, Leisure and Travel Discounts

Buy and Sell Holiday

Enhanced Maternity and Paternity Pay

Qualifications

• Qualified in an engineering discipline with experience in lifting equipment.
• Previous line management experience and customer-facing roles are essential.

Responsibilities

• Lead day-to-day operational activities and ensure productivity.
• Set operational goals and manage performance effectively.
• Accountable for customer satisfaction and regular business reviews.

Skills

Leadership

Operational Management

Customer Service

Safety Awareness

Analytical Skills

Commercial Awareness

Education

Engineering Qualification

Job description

We are recruiting an Operations Manager to join our team based at our service office in West Bromwich.

This role is essential to providing leadership and directing day to day operational field activities and operational control from a P&L perspective.

At the very top of our agenda is safety, this is both the safety of our people but also our customers; through our diligence, we offer unrivalled customer satisfaction, delivering the best possible service ensuring that the scope of agreed service is fulfilled and that it is on time. This role is best suited to those who are technical and like a blend of managing people as well as delivering great customer service.

Your Key Responsibilities:

• Providing leadership and directs all day-to-day operational field activities within a service office relating to service requests.
• Accountable for field operative productivity, utilisation and availability ensuring that resource levels are matched to requirements and maintained at optimum levels
• Setting operational goals and expectations and then ensuring achievement through planning, coordination and performance management.
• Responsible for account management of a defined set of customers (outside of those customers with dedicated account management) within the service office ensuring customer satisfaction and delivery of regular business review.

Qualifications

What should you bring?

To be successful in this role, we are looking for candidates who ideally are qualified in an engineering discipline and have experience of working within the lifting equipment industry, as this provides a true insight into the health and safety aspect relating to cranes.

The role of the Operations Manager has direct reports (Service Technicians), so having previous line management experience is essential as well as being in customer-facing roles will help build long-lasting relationships both internally and externally. As we have previously mentioned, practising and leading safety is an essential part of everyday life here at Konecranes, so being a safety champion and having experience of this is extremely important to us. Finally, from a day-to-day operational perspective, having commercial awareness as well as being analytical and organised, will bring together all the required components to have a very successful and enjoyable career with us!

Additional information

In return for your valuable contribution to Konecranes we offer:

• A competitive salary
• Annual bonus
• Company car
• Pension, life assurance and income protection insurance
• Employee shares save scheme
• 25 days A/L + BHs
• Retail, leisure and travel discount
• Buy and sell holiday
• Enhanced maternity and paternity pay

Interested?

If you are inspired by this role and are looking for the next step in your career, we would love to hear from you!