Student Advisor

UNIVERSITY OF MANCHESTER STUDENTS UNION; Greater Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a committed Student Advisor to join their Advice Service team. This role is vital in providing free, independent advice to students facing various challenges, from academic appeals to financial hardships. The ideal candidate will possess strong communication skills, emotional resilience, and the ability to manage sensitive situations with professionalism. Join a dedicated team focused on student wellbeing and make a tangible difference in the lives of students. If you are passionate about helping others and want to contribute to a supportive environment, this role is perfect for you.

Qualifications

• Ability to provide independent and confidential advice.
• Strong attention to detail and time management skills.

Responsibilities

• Provide free, independent, and confidential advice to students.
• Support students through academic appeals and housing issues.

Skills

Empathy

Communication Skills

Organizational Skills

Time Management

IT Proficiency

Job description

About the Role

Are you someone who thrives on helping others, solving problems, and making a tangible difference in people’s lives? We’re looking for a committed and empathetic Student Advisor to join the Advice Service team at the University of Manchester Students’ Union (UMSU).

In this vital role, you’ll provide free, independent, and confidential advice to students across a range of key areas. Whether it’s supporting someone through an academic appeal, navigating complex housing issues, managing financial hardship, or dealing with personal challenges, your role is to ensure students feel heard, informed, and empowered to take the next steps.

You’ll be part of a small, dedicated team working in a busy, varied environment that puts student wellbeing at the heart of everything we do.

We’re looking for someone who:

• Communicates with clarity, compassion, and confidence.
• Is emotionally resilient and able to manage sensitive or complex situations calmly.
• Understands the importance of impartiality, confidentiality, and professionalism.
• Is highly organised with strong attention to detail and time management skills.
• Can create clear, engaging written resources and deliver effective presentations.
• Is confident using IT systems and comfortable with data and record keeping.