Customer Service Representative - Uncapped Commission (Sunderland)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic Sales Team. This role offers a starting salary of £25,087, increasing to £25,684 after 8 months, plus uncapped commission. You'll engage with customers over the phone, enhancing their digital experiences through tailored recommendations. Enjoy the flexibility of scheduling your own breaks and the opportunity to work from home when needed. With comprehensive training and support for career development, this position is perfect for those looking to build a meaningful career in a supportive environment.

Benefits

Online GP access 24/7

Market-leading paid carer’s leave

Family Leave: 18 weeks full pay

Huge discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Optional Dental coverage

Qualifications

• Confident in talking and enjoy asking questions.
• Ability to manage daily negotiations effectively.

Responsibilities

• Talk to customers over the phone about enhancing their digital lives.
• Recommend suitable products based on customer needs.

Skills

Communication Skills

Relationship Building

Negotiation Skills

Job description

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Customer Service Representative - Uncapped Commission (Sunderland), Sunderland

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Client:

EE

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re confident in talking and enjoy asking questions and getting to know people, then this could be the role for you. Perhaps you have a wealth of life experience and relationship-building skills, or you manage daily negotiations like family mealtime meltdowns. These transferable skills can help you succeed as a sales advisor with EE. We will provide training on all our products and services so you're prepared to discuss them confidently.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about enhancing their digital lives and recommending suitable products. Use your skills and join our Sales Team in Tyneside or Gosforth.

We understand life is dynamic, so this role is designed with flexibility. We aim to support your success by allowing you to schedule your own breaks, bank time, and occasionally work from home when needed.

What’s in it for you?

• Starting salary of £25,087.00, increasing to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access via telephone or video 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year, for maternity, paternity, or adoption leave.
• Huge discounts on EE & BT products, saving hundreds of pounds annually.
• Support for career development and achieving your professional goals.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage for you and your family.

Join a great team with meaningful support and tailored training to build a lasting career. What are you waiting for?