Customer Service Representative - Uncapped Commission (Washington)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team in Sunderland. This role offers a starting salary with opportunities for growth, alongside uncapped commission. If you possess strong communication skills and a passion for helping others, this position is perfect for you. Enjoy a supportive culture with tailored training and flexible working options that allow you to balance personal commitments while building a rewarding career. With additional perks like online GP access and generous family leave, this role truly values its employees. Don't miss out on this exciting opportunity!

Benefits

Online GP access 24/7

Paid carer’s leave

Family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare

Optional dental coverage

Qualifications

• Confident in talking to people and building relationships.
• Ability to discuss and recommend products based on customer needs.

Responsibilities

• Discuss how to enhance customers' digital lives over the phone.
• Recommend suitable products and services to customers.

Skills

Communication Skills

Customer Relationship Management

Sales Techniques

Education

High School Diploma

Job description

Social network you want to login/join with:

Customer Service Representative - Uncapped Commission (Washington), Sunderland

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Client:

EE

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE Gosforth - BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re confident talking to people, asking questions, and building relationships, this role could be for you. Whether you have life experience or handle family negotiations daily, your skills are transferable to a sales advisor role with EE. We’ll train you on our products and services so you can talk confidently about them.

We don’t do ‘hard sales’. The role involves discussing how we can enhance customers’ digital lives and recommending suitable products over the phone. Join our Sales Team in Tyneside or Gosforth.

We offer flexibility to support your life, including scheduling your breaks, banking time, and occasional home working, to help you balance work and personal commitments.

What’s in it for you?

• Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP access 24/7 for you and your immediate family, fully funded.
• Market-leading paid carer’s leave—up to 2 weeks for those caring for family or friends.
• Family Leave: 18 weeks full pay and 8 weeks half pay for all parents in the first year, regardless of how they grow their family.
• Discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for career development and achieving your goals.
• Season Ticket Travel Loan to help with commuting costs.
• Volunteering days to give back to your community.
• Optional private healthcare and dental coverage for you and your family.

Join a great team with supportive culture and tailored training to build a lasting career. What are you waiting for?